Business Development Representative, School Safety Solutions

Business Development Representative, School Safety Solutions

City of Industry, CA, Remote (US) / Full-Time / Remote

At TownSteel, we’re rethinking how architectural hardware and access control function in a world where safety, security, and innovation matter more than ever. We believe locks and door hardware aren’t just utilities, they are the foundation of safer, smarter environments. We’re investing in that future, and in the engineers, designers, and leaders bold enough to build it.

TownSteel is a leading manufacturer of architectural hardware, specializing in high-performance locks, ligature-resistant solutions, school security, access control systems, and retrofit products that meet the industry’s most rigorous standards. Our offerings serve diverse markets, including behavioral health facilities, hospitals, schools, senior care, multifamily housing, hospitality, and commercial projects. We ensure durability, security, and peace of mind.

Founded in 2003, TownSteel has earned a reputation for patented innovations, ANSI/BHMA Grade 1 certified hardware, and solutions trusted across North America. Our leadership team brings decades of experience in lock design, engineering, and business growth. Recognized as a pioneer in ligature-resistant locks and behavioral health hardware, we also provide advanced access control solutions. By combining reliability, security, and innovation, we are redefining what security and safety mean for the spaces people rely on every day.

About the Role

TownSteel is seeking a Business Development Representative to join our Sales team with responsibility for the K-12 Education Vertical for various locations. This position will be responsible for developing new and maintaining relationships with end‑user customers. This individual will cultivate leads, manage accounts, business‑to‑business development territory management and other related responsibilities that will champion success with TownSteel sales. Candidate will establish opportunities to demonstrate TownSteel School Security Solutions and work with distribution partners to facilitate product sales.

Core Responsiblities

• Finds and develops new project sales opportunities through data mining, incoming emails, and customer calls to end users, contract hardware distributors, general contractors, and architects.
• Responds to initial customer inquiries.
• Consultatively determines and recommends the proper products for customers’ applications and requirements within the role of a strategic product specialist and trusted advisor.
• Determines all prospective customers within any project bid scenario and ensures that quotations are submitted to all those bidding entities.
• Works with Business Development Manager to identify strategic opportunities and establish sales tactics to penetrate and develop specific clients in assigned regions and markets.
• Continuously reviews competitive market landscape and works with Executive Director of Sales to recommend, develop, and implement new and creative tactics to maximize sales opportunities and revenue. Works with the entire team to maximize customer satisfaction and enable repeat business.
• Complete and timely recording within HubSpot CRM of all opportunities, status and activity updates, contacts and accounts, sales forecasts, and all other required usage of HubSpot.
• Represents and exemplifies TownSteel’s core values and business principles.

What We Value

• Customer‑centric mindset and attitude; action oriented with a sense of urgency to accomplish job duties and objectives.
• Expert knowledge and awareness of competitors within the regions and their product lines.
• High standard of excellence and a strong focus on execution.
• Accountable for actions and results – self‑starter with an ability to take ownership of the assigned tasks and work autonomously on project and customer requirements.
• Organization and time management – plans and prioritizes work; manages time pressures; deals with pressure through good planning.
• Problem solving aptitude – ability to consultatively determine solutions for customers and execute within the TownSteel organization.
• Excellent verbal and written communication skills.
• Change agent to drive growth and success.
• Adaptability – flexible in a rapidly changing environment.
• Relationship management – ability to develop positive relationships with and between co‑workers and/or employees or other departments.
• Strong teamwork and partnership orientation.
• Impeccable personal integrity and strong work ethic.

What We Require

• Preferred Bachelor’s Degree in Business, Sales and Marketing, or Criminal Justice.
• Preferred 2 years of inside or outside sales or account management experience.
• Verifiable experience as a Law Enforcement or School Resource Officer.
• Knowledge of doors/frames/hardware and/or access control a plus.
• Ability to lift and carry up to 50 lbs product samples and presentation material.
• Experience with a CRM system (Salesforce, HubSpot, Zoho, etc.)
• Must be able to travel 50%+.

Pay Range

The estimated pay range for this position is estimated to be $85,000 - $120,000/year. Total pay for this role will be based on the candidate’s experience, skills, qualifications, and other relevant factors. The pay provided does not account for potential sign‑on bonuses, benefits, or the possible future value of long‑term incentive programs.

What We Offer

• Competitive pay with a structured bonus program that rewards performance.
• Comprehensive medical insurance for employees.
• Employees can enroll in TownSteel's 401k plan.
• Paid time off that includes vacation, sick leave, and holiday pay.