Benefit Programs Supervisor

Salary : $47,340.80 - $88,940.80 Annually
Location : 99 Ninth Street, Lynchburg, VA
Job Type: Full-time
Job Number: 03565
Department: Human Services
Opening Date: 03/05/2026
Closing Date: 6/14/2026 11:59 PM Eastern


Description
The City of Lynchburg is an Equal Opportunity Employer

Seeking a qualified candidate to lead work unit that determines eligibility for federal financial assistance programs for low-income families and individuals (Food Stamps, TANF, Medicaid). as well as fraud investigations and temporary Energy Assistance Program, by performing the following duties. Other duties to provide direct or indirect service to the citizens may be assigned.

Essential Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties to provide direct or indirect service to the citizens may be assigned.
• Plans, coordinates and evaluates the work of assigned staff;
• Confers and consults with caseworkers, peers and management regarding the overall regulations and implementation of programs supervised as well as general knowledge of other programs;
• Develops and maintains a partnership with the Commonwealth Attorney's office, court system, and law enforcement personnel and other community resources, as needed;
• Participates in employee selection process;
• Coaches and counsels with peers, staff and management as required;
• Insures compliance with policies, procedures and guidelines;
• Does follow-up investigations and prepares narrative and organized documentation for consideration by Commonwealth Attorney's office, state Hearings officer or potential prosecution and/or Intentional Program Violations (IPV).
• Participates in training in policy and procedures, professional development;
• Participates in City emergency plan including management of shelters;
• Regular attendance required.

ADDITIONAL JOB FUNCTIONS
• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.
• Trains staff in the application of existing and new policies, procedures and interviewing guidelines, required computer skills;
• Responds to complaints and inquiries from other agencies, customers and potential customers, and the public regarding program policy and guidelines and makes referrals to other agencies;
• Conducts administrative hearings as required.

SUPERVISORY DUTIES
Directly supervises Senior Benefit Programs Specialist staff, Benefit Programs Specialist staff as well as numerous temporary employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supervises other staff in areas involving fraud investigations.

Minimum Education and Experience Required
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
Bachelor's degree in human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities

Additional Requirements
Possession of valid driver's license issued by Commonwealth of Virginia and acceptable driving record according to


Must successfully complete criminal records background check and Child Protective Services Registry check.

Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.
The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.

• Employees in full-time positions are eligible for the following benefits:
  • Medical, dental, and vision coverage
  • Retirement through the Virginia Retirement System (VRS);
    the City's contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit
  • Life insurance at no cost to the employee
  • Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.
  • Eligibility for parental leave and tuition assistance
  • Paid Time Off
• Employees in hourly and part-time positions may be eligible for benefits depending on the position

Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans

Additional information about City benefits can be found on our and in the
01


Describe your leadership experience in programs such as TANF, SNAP and Medicaid.
02


This position requires a valid driver's license and acceptable driving record history. I certify that I have read the DMV Record Release Notice, and give the City of Lynchburg permission to obtain my Virginia Driving Record.

• Yes
• No
• I do not currently possess a Virginia Driver's License

03


If you answered in the above question that you currently possess a Virginia Driver's License, please provide your License Number.
04


(Current Out-of-State applicants and applicants who have had an Out-of-State Drivers License at any time in the last 3 years): I agree to provide, WITHIN 2 WEEKS OF MY APPLICATION, a copy of my driving record from that state where I am currently licensed or have been licensed within the past 3 years. I will contact Human Resources within 2 weeks if I am unable to obtain my out of state driving record in that time. I understand that my application may not be considered for this position until I submit my out of state driving record.You can email this information to View email address on click.appcast.io, or fax to View phone number on click.appcast.io or mail this information to Human Resources, 900 Church Street, Lynchburg VA 24504. Include the name of the position for which you are applying. If you have a driving record less than 30 days old you can upload as an attachment to your application.

• Agree to provide record within 2 weeks of application date
• Do not agree (I understand I will no longer be considered for this position if I disagree.)
• Not applicable (I have not had an Out-of-State Driver's License during the past 3 years.

Required Question