WSS - Hotel Front Desk (GSA) 2
WSS Fort Wayne
Job Description
Job Description
Guest Services Ambassador 2 (GSA 2): The On-Site Operations Specialist!Your Challenge: Deliver Flawless Front Desk Service, Anchor Overnight Emergency Coverage, and Live On-Site to Ensure 24/7 Operational Excellence!
Ready for a unique and high-responsibility role that combines daily operational duties with mandatory on-site availability? Join Sandpiper Hospitality (SH) , one of the fastest-growing companies in the extended stay market , as our next GSA 2!
This position is the critical operational bridge between the daily management team and overnight safety. You'll work five front desk shifts (Friday–Tuesday) and provide 3 On-Call Overnight shifts (Friday,Monday and Tuesday) . The role requires you to live in the hotel to ensure continuous operational excellence and compliance with the hotel’s fraternization policy.
The On-Site Mandate and Shift StructureHousing Requirement: You are required to live in the hotel and must comply with the fraternization policy.
Primary Schedule: Typically works four "B" shifts (Front Desk, Friday-Tuesday).
On-Call Overnight: Responsible for on-call overnight shifts , typically 3 nights .
As the GSA 2, you are key to executing front desk administration, maintaining service standards, and providing necessary emergency coverage.
Key Responsibilities Include:
Guest Satisfaction & Feedback: Routinely meet with and solicit comments from guests to maximize satisfaction. Respond to situations as they arise and manage guest conflict calmly.
Front Desk Administration: Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events . Respond to guest service calls efficiently.
Quality & Safety: Inspect studios and public spaces daily according to the Clean & Safe brand standards. Act according to procedure in the event of an emergency or accident and accurately follow all policies and procedures .
Sales & Revenue: Execute the lead management process and review Studio Inventory daily to maximize studio revenue . Maintain effective sales of ancillary offerings to accommodate guests’ needs.
Personnel Development: Assist with the training of all team members as necessary. Demonstrate to the team how to effectively follow the “Say Yes to a Simple Request” program.
Property Support: Perform Laundry Duties (sorting, washing, drying, and folding linens/terry, cleaning facilities). Cross-train on the duties of all non-management staff members to provide essential backup as needed.
Emergency Response: Will respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution.
Availability: Must stay within 30 minutes of the hotel to be able to provide necessary guest response.
Communication: Will carry the hotel’s cell phone when on overnight on-call shifts, responding appropriately when calls are forwarded for resolution.
Work Tracking: Will clock in and out when fulfilling any and all duties of the overnight shift.
Ready to step into this critical on-site role that demands reliability, service excellence, and dedication to safety?
$14 - $18 per hour
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