Product Experience Consultant (Mandarin Chinese is preferred)

Job Description

Location: United State

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Work Arrangement: Remote

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Employment Type: Independent Contractor (Contract-to-Hire Opportunity)

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This engagement will begin under an independent contractor agreement. Based on performance, business needs, and mutual fit, the consultant may be considered for future full-time employment with BBAE. During the independent contractor engagement, the consultant will not be eligible for employee benefits.

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Scope of Services

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• Test designated products, new features, and product updates and provide clear, practical feedback.
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• Identify usability issues and recommend improvements to product functionality, workflows, and overall user experience.
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• Compare the features, trading processes, tools, and user experience of major brokerage platforms.
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• Evaluate user journeys involving stocks, ETFs, listed options, market data, account navigation, and other investment-platform functions.
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• Participate in periodic virtual meetings to discuss project findings, product trends, investor behavior, and user needs.
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• Monitor relevant online investor communities and summarize common user concerns, preferences, and product expectations.
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• Deliver written feedback, competitive comparisons, research summaries, and actionable product recommendations according to agreed timelines.
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• Maintain the confidentiality of all nonpublic Company, product, and user information.
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• Comply with applicable information security and compliance requirements related to the consulting services.
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Required Qualifications, Skills and Capabilities

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• Significant personal experience investing in or actively following the U.S. securities market.
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• Strong familiarity with stocks, ETFs, and listed options.
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• Regular experience using at least two major brokerage platforms, such as Robinhood, Interactive Brokers, Webull, Fidelity, Charles Schwab, or similar platforms.
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• Ability to evaluate digital products objectively and deliver detailed, actionable recommendations.
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• Good understanding of retail investor behavior, trading workflows, and commonly used brokerage tools.
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• Strong analytical, comparative research, and written communication skills.
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• Fluent written and spoken English.
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• Professional proficiency in Mandarin Chinese is preferred, as this role may conduct user interviews and evaluate product experiences for Chinese-speaking customers.
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• Familiarity with investor communities on Reddit, X, Discord, Telegram, Facebook, or Chinese-language investment forums is preferred.
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• Ability to manage deliverables independently in a remote consulting environment.
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Physical Demands:

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This position is primarily office-based and requires prolonged periods of sitting and working at a computer. The role involves frequent use of standard office equipment, including computers, telephones, and other office technology. Employees may occasionally stand, walk, or move throughout the office to attend meetings or collaborate with team members. Occasional lifting or moving of office materials or equipment of up to 20 pounds may be required. Specific vision abilities required for this position include close vision, color vision, and the ability to adjust focus. Occasional overtime may be required to meet business or regulatory deadlines.

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Equal Employment Opportunity (EEO) Statement:

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BBAE Holdings LLC is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. BBAE Holdings LLC is committed to fostering a diverse, inclusive, and respectful workplace where all employees are treated with dignity and respect and have the opportunity to succeed.

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