Technical Support Specialist

Job Title: Technical Support Representative (GovCon – Remote, Contract-to-Hire)

Overview:

Hiring Technical Support Candidates for a remote-first government contracting program supporting a DOT initiative. This is a 6-month contract-to-hire opportunity. Candidates will remote technical support, assisting users with applications, requests, and basic technical inquiries.

Responsibilities:

• Handle inbound calls and emails
• Assist users with application submissions, account issues, and general inquiries
• Provide guidance on technical-related issues
• Track and report activity using Microsoft Office tools, especially Excel
• Deliver strong customer service while adhering to federal program guidelines

Qualifications:

• Bachelor’s degree required
• U.S. Citizen with ability to obtain Public Trust (must have lived in U.S. last 3 years)
• Proficiency in Microsoft Office, especially Excel
• Strong communication skills and customer-facing experience
• Ability to work independently in a remote environment

Details:

• Remote ( eligible states: VA, MD, DC, NJ, NC, FL, TX, OH, UT, SC, GA, MI, CT, AZ)
• Schedule: 8:30 AM – 5:00 PM ET
• Contract-to-hire (6 months)
• Start contingent on Public Trust clearance approval

The salary range for this position is $23/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.