Front Desk Agent

Responsibilities Delivers an exceptional guest experience that ensures all guest needs are exceeded Creates a positive environment and works closely with all hotel team members Performs all tasks in an efficient and timely manner to meet required administrative responsibilities Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned Works actively with the sales team and all other staff to provide excellent guest experiences Follows the check-in and check-out processes in a friendly and efficient manner Reviews and updates the communication log regularly to stay current with developments in the hotel Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary Requirements Ability to work part time on weekends and holidays Excellent guest service skills Ability to resolve guest inquiries and problems Familiarity with telephone, sales, and reservation processes Strong attention to detail Soft Skills Positive Environment Creation Effective Communication #J-18808-Ljbffr