Collections Specialist

Experience Required

2 years

Minimum Education Required

High School diploma

License(s) Required

NMLS

Training Required/Provided

Provided

Compensation

$30.00 - $35.00 / Hourly

Hours Per Week

40

Number Of Positions

1

Job Description

Role Description

This is a full-time on-site role for a Recovery Specialist located in Roselle Park, NJ. The Recovery Specialist will handle account recovery efforts, which include managing delinquent accounts, facilitating payment arrangements, and resolving financial disputes. The incumbent will update processes, procedures and member contact information. Offers loan modification solutions and tracks repossessions consistent with delinquency strategies.

Essential Duties

Here are some of the essential duties

Monitor payments for late and/or delinquency status

Contact members with delinquent loans and/or negative accounts. Determine root cause for delinquency to see if temporary or permanent financial hardship

Process correspondence for collections department

Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with Credit Union policies and legal requirements

Perform Skip-Tracing

Handle E.OSCAR Disputes

Utilize appropriate collections methods. Recommend due date extensions, loan consolidation, financial counseling, voluntary and involuntary repossession.

Ensure repossessions are initiated, evaluated, sold and collected on in accordance with established policies, procedures, applicable laws and regulations

Education & Experience

High School diploma of equivalent

Prior experience in recovery management in the financial services industry is desirable - 2 years of related collections experience preferred

NMLS license

Qualifications & Skills

Strong Interpersonal Skills and the ability to collaborate effectively with members, team members, and external partners

Excellent Communication skills, including the ability to articulate complex information clearly and empathetically

Ability to act with integrity, professionalism, and confidentiality

Attention to detail, problem-solving ability, and organizational skills

Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).

It is the policy of County Excellence Federal Credit Union not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Benefits offered:

We offer a benefits package which includes Health Insurance, Dental Insurance, and Vision Insurance. You will be eligible for these benefits upon completion of your 90-day Introductory period of employment. We also offer basic Life/AD&D Insurance, Short-and Longterm disability insurance, a 401(k) plan and a Pension & Profit-Sharing Plan. The 401(k) plan does not have an employer match, instead the company will add funds into the Pension & Profit-Sharing Plan on your behalf. You will be eligible for both after completing 12 months of employment, and you are fully vested in the Pension & Profit-Sharing Plan after five (5) years of employment.

Place of Work

On-site

Requisition ID

1

Job Type

Full Time

Application Email

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