Desktop Support Engineer (On site Only)

Senior Field Service Engineer

We are actively hiring for the role of Lead field service engineer with experience in deskside and AV support for a 20-week period starting in March through July. The position requires working at FIFA client's site on a full-time basis to complete technical activities that is customary for technical teams working in a corporate office environment. The technician will have the technical knowledge, leadership skills and work ethic to be a valued team leader overseeing other technicians onsite. General responsibilities include the installation, configuration, assessment of, upgrading, troubleshooting, and maintaining desktop and laptops while being reliable, on-time, has a customer service orientation, and team player. Tasks may include but are not limited to:

• Contribute to the development and implementation of effective and efficient processes.
• Exhibit exceptional characteristics such as strong communication skills, full understanding of internal policies, time management, dependability, and client focus.
• Track issues, develop, manage, and report on key metrics.
• Resolve service requests and incidents assigned to the infrastructure support queue
• Provide vendor escort and support for hardware or other maintenance issues
• Asset management
• Deploy and manage infrastructure management appliances/tools
• Maintain cleanliness, organization, physical appearance, including cable management, of Desktops, printers, and IDC / ICF rooms
• Provide Layer 1 troubleshooting as needed
• RMA / Warranty processing and management, including the gathering and shipping / receiving of parts
• Procurement assistance with providing scope of work to determine materials needed for job.

• Create a positive experience and relationship with all customers through strong communication and outstanding customer service
• Drive for company business as needed
• Assist Local IT End User support

Certification: Network+ and CompTIA+ certification required

Requirements:

• At least 4 years of desktop specific or similar experience performing hands-on buildout or day-to-day IMAC (rack and stack) work
• Ability to work in a fast paced, hands-on environment.
• Excellent interpersonal, communication (both written and verbal), organizational, presentation and collaboration skills are essential
• Able to manage and prioritize multiple customer escalations at once.
• Ability to make decisions and work with minimal direction.
• Intermediate experience deploying and configuring compute, storage and network solutions,
• Understanding of network and cabling infrastructure.
• Very strong attention to detail
• Excellent communication skills for leading people, interacting with others in various roles, and organizing and presenting information simply and coherently
• Able to multi task
• Able to work with limited supervision
• Ability to travel to client site
• Business experience using MS Excel, MS Office and standard business software
• Strong personal sense of responsibility and accountability.
• Comfortable with conflict resolution.
• Must have valid driver's license and clean driving record
• Successful completion of drug and background screening tests