Customer Service representative Associate
$60k - $65kResilience Group
Job Description
Job Description
Customer Service Associate | Cleveland, OH
$60,000–$65,000 + Bonus
Well-established industrial manufacturer is looking for a Customer Service Associate with packaging, adhesive tapes or wraps experience .
What You’ll Do:
- Manage customer orders from entry through fulfillment, ensuring accuracy
- Build strong customer relationships through phone, email, and other communication
- Monitor order backlogs, inventory, and customer forecasts
- Respond to customer questions and resolve issues in partnership with Sales and internal teams
- Keep customers informed and ensure a smooth order process
What We’re Looking For:
- Packaging industry experience is needed- labels, printing, tapes, pouches, boxes, or related products
- 2+ years of B2B customer service or inside sales in manufacturing, distribution, or industrial packaging.
- Collaborative team with real technical backup, not a call-center silo.
- Strong customer service and communication skills
- Solid computer skills and ability to learn industry-specific systems
- Detail-oriented with strong follow-through
If you are looking for a nice culture with a solid company, apply now!
#CustomerService #Packaging #Manufacturing #ClevelandJobs #OhioJobs #Hiring
Vacancy posted 7 days ago
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