Technologies - Technical Administrative Assistant

Technical Administrative Assistant

Provides secretarial support to department, and technical support to outside departments, by performing a variety of moderately difficult to complex duties.

Essential duties and responsibilities:

1. First contact for Tech Support calls, emails and walk-ins.
2. Manages Tech Support Requests through Electronic Ticket System and assigns to tech staff based on their load and availability.
3. Resets passwords on Windows Active Directory Tribal network and Cisco Phones.
4. Assigns phone numbers, voicemail, telephones, fax machines, dialing plans and paging groups.
5. Manages E911 service plan with the 911 service for all departments managed by Technologies for emergency response.
6. Manages Auto-Attendant and Holiday schedule for the Tribal Phone System, working directly with the Administrative Manager and Department Directors.
7. Works with vendor senior account reps ordering telephone service, copper and fiber data lines, and account reconciliation/disputes.
8. Manage the department's technical equipment purchasing process; including obtaining price quotes from vendor senior account reps, assigning accounting codes, submitting purchase requisitions and tracking orders.
9. Maintains Departmental Budget, makes recommendations for budget cycle, forecasts spending and provides recommendations and feedback for budget modifications.
10. Provides department directors with order status and verification of technical asset requests.
11. Orders departmental supplies.

1. Answers and routes all incoming calls for the department, or takes messages.
2. Collects and logs incoming correspondence, such as mail, email, or facsimiles, and distributes appropriately.
3. Receives documents into work processes by classifying each document with unique identification number.
4. Performs other duties as assigned.

Supervisory responsibilities: This position has no supervisory responsibilities.

Qualifications and requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); and at least four years of related experience and/or training; or equivalent combination of education and experience. Intermediate experience with Microsoft Office Suite including word processing, spreadsheets and database applications.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Licenses, Skills and Abilities

Experience with taking minutes, transcription, purchasing and report generation. Must have and maintain a valid and unrestricted driver's license and proof of automobile insurance. Must maintain confidentiality at all times. Must demonstrate an ability to work with individuals at all levels of the organization.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires the ability to operate a typewriter, personal computer, multi-line telephone, calculator, facsimile, photocopier, ten-key.
• Requires the ability to read, write, communicate, and interpret information accurately in English.
• Requires the ability to concentrate and consistently produce accurate work.
• While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee occasionally is required to stand and walk.
• The employee is occasionally required to stand and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level is moderate.
• The physical exertion is low to moderate.
• Work is performed in an office setting.
• There are frequent contacts and interruptions during the day.

The Puyallup Tribe of Indians reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Native American preference applies and job placements are given on a competitive basis, using job related factors. Because of the large number of applications received and limited job positions, your application will not guarantee employment.