Residential Program Manager - Oakland

Job Description

Job Description

Job Title: Residential Program Manager – Youth Services

Location: Oakland, CA

Pay: $34–$38 per hour / $81,600 salary once converted

Employment Type: Temp to Hire permanently

Schedule: Full-Time 

Position Overview

We are seeking a dedicated and mission-driven Residential Program Manager to oversee operations of a 40-bed youth facility in Oakland, CA, which includes both an Emergency Shelter and Transitional Living Program. This position begins as a short-term contract with the strong goal of permanent hire. Upon conversion to permanent status, employees are eligible for a comprehensive and competitive benefits package.

This leadership role is responsible for supervising residential staff, ensuring high-quality, trauma-informed care for youth experiencing homelessness, and maintaining compliance with agency, funder, and program standards. The Residential Program Manager works closely with senior leadership to manage daily operations, lead life-skills programming, and ensure a safe and supportive environment for youth.

Key Responsibilities

Leadership & Supervision

• Provide direct supervision, coaching, and training to Youth Engagement Specialists and Per Diem staff
• Hire, onboard, evaluate, and develop residential staff
• Conduct regular supervision meetings and performance evaluations
• Lead staff meetings and manage shift transitions
• Create and maintain weekly/monthly schedules to ensure 24/7 program coverage
• Provide emergency backup staffing and participate in on-call rotation

Program Operations

• Oversee daily operations of the Emergency Shelter and Transitional Living Program
• Maintain a safe, structured, trauma-informed residential environment
• Lead life-skills programming, chore programs, and youth engagement activities
• Coordinate and implement weekly and monthly program calendars
• Monitor youth participation, internships, and programming engagement
• Provide crisis intervention and de-escalation support as needed

Case Management & Housing Coordination

• Support referral, intake, screening, waitlist, and placement processes
• Coordinate housing placements with Coordinated Entry teams
• Monitor census and ensure compliance with funder requirements
• Support youth with case plan goals, housing stabilization, and transitions
• Coordinate internal and external referrals
• Facilitate success plan meetings and track youth progress

Experience:

• 1–3 years of supervisory/management experience in a residential setting
• Experience working with at-risk, runaway, or homeless youth strongly preferred
• Case management experience preferred

Skills & Knowledge:

• Knowledge of adolescent development and trauma-informed care
• Crisis intervention and de-escalation skills
• Strong leadership and team development abilities
• Excellent written and verbal communication skills
• Strong organizational and documentation skills
• CPR, First Aid, and crisis response knowledge preferred

Additional Requirements:

• Valid California Driver’s License with reliable transportation and clean driving record
• Ability to participate in on-call rotation
• Comfortable using computers, email systems, and documentation databases

Benefits (Upon Permanent Conversion)

• 2 weeks vacation in Year One
• 3 weeks vacation in Year Two
• 4 weeks vacation in Year Three
• Vacation accrual begins after 90-day introductory period
• Paid sick time
• Up to 11 paid company holidays (holiday pay or double time when applicable)
• Medical, Dental & Vision plans with multiple coverage options
• Company-paid life insurance
• Optional supplemental benefits including short-term disability, long-term disability, prepaid legal, and more
• Retirement plan eligibility after 90 days
• After one year: up to 3% company match
• Additional annual non-matching retirement contribution

This is an excellent opportunity for a compassionate and organized leader who is passionate about supporting youth experiencing homelessness and building strong, effective residential teams in a structured, mission-driven environment.