Technical Account Manager

Employment Type: FullTime Location Type: Hybrid Department: CX & Global Services LiveRamp is shaping the future of responsible data collaboration between the world's leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the LiveRamp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. LiveRamp is headquartered in San Francisco, California, with offices worldwide. Learn more at LiveRamp.com. At LiveRamp, we believe connected data drives better experiences-and we power those experiences across the advertising ecosystem with unmatched scale, privacy, and precision. As a Technical Solutions Consultant (TS), you'll partner with leading brands, agencies, platforms, and data providers to implement and optimize LiveRamp's ad tech solutions. In this role, you'll act as a trusted technical advisor, owning key accounts from onboarding through expansion. You'll help customers activate data across channels, navigate signal loss, and measure outcomes-while also helping to build internal best practices that level up our broader team. Responsibilities: Technical Client Solutions Management Lead the end-to-end onboarding and technical adoption of LiveRamp's ad tech solutions, serving as a trusted technical advisor to brands, advertisers, agencies, and financial institutions. Build and maintain strong, consultative client relationships to align technical implementation with business objectives. Implementation & System Configuration Design and execute strategic implementation plans tailored to client goals. Oversee the technical setup and configuration of data onboarding, identity resolution, and audience activation workflows within LiveRamp platforms. Troubleshoot integration challenges and deliver scalable solutions to drive platform value. Technical Project Management & Support Track customer adoption metrics and usage patterns to identify optimization opportunities. Proactively recommend system enhancements to improve campaign performance, operational efficiency, and alignment with evolving client needs. Cross-Functional Technical Collaboration Act as the technical liaison between clients and internal teams, including product, engineering, technical services, legal, and privacy. Manage escalations, support the rollout of platform updates, and coordinate QA and UAT processes for new deployments. Customer-Facing Technical Documentation & Enablement Develop and maintain clear, comprehensive technical documentation such as runbooks, integration guides, and workflow maps. Deliver technical enablement and training to both customers and internal teams to ensure successful product adoption and long-term success. Customer Advocacy & Product Feedback Translate customer feedback into actionable insights for product development and roadmap planning. Advocate for client needs to refine platform features, reduce complexity, and increase automation in workflows. Strategic Communication & Stakeholder Engagement Communicate complex technical concepts in a clear, client-friendly manner across both business and technical audiences. Provide regular updates on project milestones, product enhancements, and issue resolutions to drive stakeholder alignment. Client Engagement & Industry Representation Support LiveRamp's strategic initiatives through occasional travel for client meetings, workshops, and industry events. Strengthen client relationships and reinforce LiveRamp's position as a leading ad tech partner. Qualifications: Technical Skills Understanding of Ad Tech Ecosystem: Familiarity with DSPs, SSPs, DMPs, CDPs, ID graphs, clean rooms, and data onboarding. Data Integration & APIs: Experience working with REST APIs, file-based integrations (e.g., SFTP), and data transformation processes. Web Technologies: Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack. Data & Querying: Competency in SQL, data analytics tools, or scripting for troubleshooting and insights. Troubleshooting & Debugging: Strong problem-solving skills in diagnosing and resolving technical issues across distributed systems. Client-Facing & Communication Skills Client Relationship Management: Ability to engage with both technical and non-technical stakeholders across advertisers, agencies, and publishers. Solution Design & Presentation: Comfort creating and presenting solution proposals, technical diagrams, and use-case-specific workflows. Project & Account Management: Experience managing complex onboarding projects with cross-functional stakeholders and tight deadlines. Customer Advocacy: Ability to translate customer feedback into actionable insights for product and engineering teams. This is a hybrid role working 2 days a week from either our San Francisco, New York City, Seattle or Little Rock locations. The approximate annual base compensation range is $100,000 to $140,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team. We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates. To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes. We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law. LiveRamp