Customer Service Manager

Benefits: 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Tuition assistance Role Description: As an Agency Manager with Frank Walker Insurance agency, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to lead a team will make you a perfect fit. You will enhance your career while leading a team, coordinating and motivating them to be highly productive and helping them reach their full potential. We look forward to connecting with you if you are customer-focused and the leader we are searching for. We anticipate internal growth opportunities for driven leaders that have skills in developing others. (Bonuses on team production as a part of our employment package). Responsibilities: Oversee the sales and customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor sales and customer service representatives. Qualifications: 5+ years of experience in customer service, with 2+ years in a managerial role. Leadership and organizational skills. Communication and problem-solving abilities. #J-18808-Ljbffr