Assistant Customer Service Supervisor

Job Description

Job Description

Join Our Team as an Assistant Customer Service Supervisor at The Aero ALL-GAS Company!

Location: Hartford, CT

Department: Customer Service 
Reports To: General Manager and Sales Director 

Employment Type: Full-Time
Company: The Aero ALL-GAS Company

Welcome to ALL-GAS!

At ALL-GAS, we’re passionate about providing top-notch industrial gases and welding supplies right here in Hartford, CT. Our team is like a family, and we’re excited to invite a friendly, organized, and enthusiastic Assistant Customer Service Supervisor to join us on this journey!

Position Summary  

We are seeking a motivated and detail-oriented  Assistant Customer Service Supervisor to support daily customer service operations and help lead a high-performing team. This role assists management in overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset. 

Key Responsibilities  

• Support management in supervising and mentoring customer service staff 

• Assist with scheduling, training, and performance coaching 

• Handle escalated customer inquiries and resolve issues promptly and professionally 

• Monitor service quality, response times, and customer satisfaction metrics 

• Help implement and enforce company policies and procedures 

• Collaborate with other departments to ensure seamless customer experiences 

• Assist with reporting, documentation, and process improvements 

Who We’re Looking For

We’d love to meet someone who’s excited to jump in and make a difference! Here’s what we’re hoping you bring:

Qualifications  

• Required - High School Diploma or GED
• 2+ years of experience in customer service, with at least 1 year in a supervisory or lead role preferred 

• Strong leadership and interpersonal skills 

• Excellent written and verbal communication abilities 

• Proven ability to handle difficult situations calmly and effectively 

• Proficiency with customer service software, CRM systems, and Microsoft Office 

• Highly organized with strong attention to detail 

Preferred Skills  

• Experience in training and onboarding staff 

• Ability to analyze customer feedback and service metrics 

• Conflict resolution and problem-solving skills 
• Adaptability in a fast-paced environment 

Why You’ll Love Working With Us

• A competitive salary that reflects your skills and experience.
• Great benefits, including health, dental, and vision insurance.
• A 401(k) plan with company matching to help you plan for the future.
• Generous paid time off and holidays to recharge.
• Plenty of opportunities to grow and learn with us!

Ready to Join Us? Click "Apply for This Job"

ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.