Front Desk Receptionist

Responsible Recruiter

Benefits: 401(k), 401(k) matching, bonus based on performance, competitive salary, employee discounts, flexible schedule, free uniforms, opportunity for advancement, training & development, wellness resources

Front Desk Receptionist

Hand & Stone Massage and Facial Spa is hiring for our Weston/Davie and Sunrise-Sawgrass locations. This is a sales-focused front desk role, not a receptionist-only position. You will help create a great guest experience, schedule appointments, sell memberships, and help keep the spa fully booked. Candidates may be considered for either location based on proximity, availability, and business needs.

Compensation and Benefits: $15$16 per hour base pay, $30 commission for every membership sold, monthly performance bonuses, team contests and incentives, complimentary massage or facial each month, employee discounts on spa services and retail products, paid training and ongoing coaching, growth opportunities into leadership and management roles, professional and supportive team environment

What You'll Do

• Welcome guests and provide friendly, professional customer service
• Answer phones and schedule massage and facial appointments
• Check guests in and out accurately
• Explain membership benefits and confidently ask for the sale
• Sell spa memberships and meet individual sales goals
• Recommend services, enhancements, and retail products
• Call and text guests to book appointments
• Confirm appointments and quickly fill cancellations
• Encourage guests to prebook their next visit
• Follow up with prospective members and past guests
• Maintain a clean, organized, and welcoming front desk
• Support massage therapists and estheticians during busy shifts

What Success Looks Like

• Meeting membership sales and conversion goals
• Booking appointments and helping keep the schedule full
• Encouraging prebooking, upgrades, and retail sales
• Providing an excellent guest experience
• Maintaining reliable attendance and punctuality
• Working well with the front desk and service provider teams

Schedule Requirements

Our busiest times are evenings and weekends. Applicants must be available to work: evenings, weekends, some holidays as needed. Schedules are based on the needs of the spa. Reliable transportation, dependable attendance, and punctuality are required.

Qualifications

• Customer service, front desk, reception, retail, hospitality, or sales experience preferred
• Comfortable recommending services and asking for the sale
• Friendly, confident, and professional communication skills
• Ability to work in a fast-paced, goal-driven environment
• Comfortable using computers, appointment software, and point-of-sale systems
• Reliable, punctual, and able to work assigned shifts
• Spa, fitness, hotel, medical office, retail, or wellness experience is a plus
• Bilingual English/Spanish is a plus

Growth Opportunities

Top performers may advance into: Lead Spa Associate, Assistant Spa Manager, Spa Manager

Join a growing, multi-location Hand & Stone team where strong performance is recognized and rewarded.