Director, Product Management - Platform & Customer Lifecycle

Role Description

Kin is building the platform for modern homeownership. We've expanded from home insurance into auto, flood, property tax appeals, and home financing. The next challenge is making all of it work together, and doing it efficiently enough that launching and maintaining the next product is cheaper than the last. We're hiring a Director of Product Management which will oversee two of the highest-leverage bets to accomplish that:

• Policy Platform: Your mandate is to help Kin move from insurance company economics to platform economics, where every new product launched makes the next one faster, cheaper, and easier to build and maintain.
• Kin Customer Portal: You'll oversee the product strategy for the digital destination where homeowners protect, finance, maintain, and improve their homes.

This is a people management role. You'll build and develop a team of PMs, set the standard for product quality across both areas, and serve as a thought partner to engineering, design, and executive leadership on some of the most consequential architecture decisions Kin will make.

Responsibilities

• Define and own the multi-year product strategy for Kin's policy platform and customer experience, translating long-term business goals into a clear, sequenced roadmap.
• Lead, develop, and hire a team of product managers; raise the bar on craft, analytical rigor, and cross-functional collaboration across the team.
• Make the hard prioritization calls between foundational platform work and customer-facing product work.
• Partner with engineering lead to develop the platform's API strategy and configuration model.
• Drive the Home Hub from its current foundation into the digital destination for customers.
• Partner with Engineering, Design, Actuarial, Underwriting, Finance, and Legal to make cross-functional coordination fast and low-friction.
• Define success metrics for your domain and use them to sharpen roadmap decisions over time.
• Partner with engineering and data science leaders to ensure AI-native workflows, automation, and intelligence capabilities are embedded into both platform and customer experiences.

Success in this role

• A clear, sequenced platform roadmap is in place; engineering is building against it with confidence.
• The Home Hub has a defined product strategy that increases customer retention and average revenue per customer over time.
• Your team is stronger than when you arrived; PMs are getting better, standards are higher.
• Platform configuration and API standards are documented and being adopted consistently.
• The path to launching and maintaining new products is measurably faster and requires significantly less custom engineering effort.

Qualifications

• 12+ years of professional experience, with at least 8 years in software product management and at least 3 years managing and developing PM teams.
• Proven ownership of both platform/infrastructure products and consumer-facing products.
• Experience with platform modernization or re-platforming at scale.
• Technical fluency sufficient to contribute to architecture and data model conversations.
• Experience in Fintech, Insurtech, or financial services.
• Track record of building PM talent.
• Written and verbal communication calibrated for both technical and executive audiences.

Bonus if you have:

• Familiarity with insurance policy administration systems or consumer financial platforms.
• Experience building or scaling a multi-sided product ecosystem.

Benefits

• Competitive salary and company equity through Restricted Stock Units (RSUs).
• 401(k) with company match up to 4% of eligible earnings.
• Multiple medical plan options, plus dental and vision coverage.
• Company-funded HSA contributions.
• Company-paid life insurance and short-term disability.
• Access to mental health support and confidential counseling resources.
• Flexible PTO for exempt employees, plus 8 company-observed holidays.
• Paid parental leave, including up to 14 weeks at 100% pay for birthing parents.
• Career mobility and internal growth opportunities across the organization.
• Professional development budgets for certifications, conferences, and learning.

How we hire

• We believe a great hiring experience should be clear, respectful, and human.
• Prompt updates and feedback following interviews.
• Interviews with recruiters, hiring managers, and members of teams.
• Skills assessment relevant to the position, if applicable.
• Genuine, thoughtful human interaction at every step.

EEOC statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it.