Field Service Technician

Field Service Technician - Compact Construction EquipmentHolt CAT in Irving, Texas is seeking an experienced BCP-Field Service Technician. This position is responsible for providing high-quality repair service on Compact Construction Equipment in a field environment, in order to respond to customer needs in a positive, caring, and timely manner and to ensure maximum value for work performed. Worked to be performed will be on equipment such as mini-excavators, skid steers, compactors, and other similar equipment. Must have a safe driving record, must be able to pass a DOT Physical. Caterpillar dirt machine repair experience preferred - skid steer, mini-x, loaders, etc...Essential FunctionsWorks safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsPerforms repairs and troubleshooting offsite with minimal supervisionPerforms moderate troubleshooting and advanced diagnoses of equipment malfunctions and failuresRemoves and install parts, disassembles and assembles componentsTests, makes adjustments, and verifies proper operation of all repairs and adjustmentsPrepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete jobOperates equipment and vehicles with possession of all necessary licenses and certificatesMaintains service vehicle inspection records, daily inspections and driver logs as required by the Department of TransportationAdheres to contamination control and HAZMAT rules and regulationsMaintains all company equipment, tools, and vehicle in a good, clean, and working orderCommunicates job progress to supervisor and customer as neededCompletes assigned jobs and task to meet flat rate time and re-work standardsWorks overtime as required by workload and customers' needsCompletes all assigned Technician Training Path courses and safety training in a timely and proficient mannerProjects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level TechniciansRequires regular and punctual employee attendancePerforms other duties as assignedThe incumbent in this position is expected to model the following practices on a daily basis:Demonstrate alignment with the company's mission and core business values;Collaborate with key internal/external resources;Participate in ongoing self-development.Knowledge, Skills, and AbilitiesKnowledge of safe work procedures and practicesModerate knowledge of equipment and tools, including their designs, uses, repair, and maintenanceModerate knowledge of hydraulics, transmissions, engines, undercarriage, and electricalDemonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systemsExceptional skills in customer serviceAdvanced diagnostic and trouble-shooting skillsPlanning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resourcesOperation and control skills of equipment or systemsEquipment selection skills to determine the kind of tools and equipment needed to do a jobAbility to communicate clearly and effectively, both verbally and in writingAbility to operate a crane and forklift, and obtain required certifications/licensesAbility to meet deadlines and work under fast-paced, time constraining circumstancesAbility to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repairThe ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objectsRequirementsEducation and Experience:More than two years of heavy construction equipment experience requiredHigh school diploma or equivalent preferredDiesel technology schooling preferredMSHA certification preferredAir conditioning certification preferredSupervisory Responsibilities:NoneTravel:Travel required with a possibility of an overnight stayAdditional Requirements:Valid Driver's license requiredAbility to obtain a valid Commercial Driver's License (CDL)Must have an acceptable driving recordMust own required tools to perform repairsPhysical Requirements:Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigueFrequently moves materials or equipment weighing up to 80 lbConstant movement and use of limbs; this position requires good manual dexterity, coordination, and staminaAscends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipmentBe able to maneuver safely and work underneath equipmentRoutinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect workWork Environment:Requires wearing common protective or safety equipmentRegularly works outdoors around moving mechanical parts and noise level may be loud at timesMay be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidityExposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipmentRequired to perform work in cramped spaces and/or high placesDisclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed. #HOLTJHAbout HOLT CATHOLT Group is a renowned, family-owned company with a legacy spanning nearly a century. As a powerhouse across several industries, including heavy machinery, construction, consulting services, training, and technology, we prioritize people and values. Our commitment to a Values-Based Leadership® approach has led to trusted partnerships and collaborative endeavors. At the heart of our operations is HOLT CAT, the largest Caterpillar dealership in the nation, along with other companies focused on industrial & commercial selling, energy, technology, and training & development. We excel in selling, servicing, leasing, and renting top-of-the-line industrial machinery and are dedicated to powering the construction and industrial spaces with superior equipment. Moreover, we empower construction and development with advanced technology, along with bringing technical skills and Values-Based Leadership® to individuals and companies seeking sustainable growth. If you're seeking a fulfilling career, explore our job opportunities at HOLT Group and join our values-driven team. Apply NowNot quite right? Register your interest to be notified of any roles that come along that meet your criteria.Register Your Interest