Business Analyst - Freight Payments

Business Analyst - Freight Payments

Auburn Hills

Nearest Major Market: Detroit

The Business Analyst - Freight Payments is responsible for the daily support as it pertains to freight pay and operations. The Freight Payment Analyst has a solid understanding of both the freight payment and operations environment, as well as third party logistics management. They will be the primary contact responsible for managing external 3rd Party Freight Audit and Payment providers. They will be an escalation point for carriers who are seeking payments and need to escalate above 3rd Party FBAP provider.

Essential Duties And Responsibilities:

• Develops and maintains positive customer relationships.
• Communicates effectively with customers, vendors and team members.
• Overall responsibility for ensuring accurate data capture and system entry.
• Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues.
• Continuously looks for internal and customer process improvement.
• Develops and promotes a team environment.
• Assists with implementation and testing of new account start-ups.
• Provides support to teams located at customer sites.
• Documents and maintains all applicable department SOP's.
• Meets or exceeds all team KPI's for both Freight Pay and Operations.
• Conducts project work as required and coordinates with appropriate parties.
• Management and direction of 3rd Party freight auditing partners
• Escalation point internally for carrier invoicing issues or freight payment data needs

Other Duties:

• Ability to present the data and findings to the Customer and Carriers.
• Reviews, updates and maintains standard operating procedures (SOP's).
• Other projects/duties as assigned.

Minimum Required Qualifications:

• Education and/or Experience: College degree in Logistics/Supply Chain, Business Administration, related field, or experience in lieu of education.
• 3 years' experience in a logistics, customer service, freight payment or related field.
• Language Skills: English fluency (reading, writing, verbal).
• Other Skills: Superior analytical and problem solving skills. Knowledge of pricing components for various modes of transport Strong project management skills. Ability to manage multiple projects simultaneously. Strong interpersonal, written, and verbal communication skills. Ability to work independently and as part of a team. Strong work ethic, patience, and willingness to travel as needed. Ability to work in a fast paced environment Analytical and mathematics skills. Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook, etc.) Ability to travel by automobile, airplane, etc. up to 15% both domestic and international.

The expected base pay range is $55,000 - $65,000 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.