Administrative Assistant

Job Description

Job Description

We are looking for an Administrative Assistant to support daily office operations while serving as a dependable point of contact for customers and internal teams. This contract-to-permanent position is ideal for someone who enjoys balancing administrative coordination, front-desk support, and clear communication in a service-focused environment. The role requires a hands-on, detail-oriented individual who can stay organized, handle questions confidently, and help others understand processes with patience and accuracy.

Responsibilities:
• Welcome callers and visitors, respond to routine questions, and provide helpful guidance on forms, documents, and general office procedures.
• Perform data entry and maintain organized records so information remains accurate, current, and easy to retrieve.
• Support day-to-day administrative activities such as preparing paperwork, monitoring correspondence, and assisting with office follow-up tasks.
• Use maps and routing information to help explain service details and answer location-related questions clearly.
• Coordinate communication between office staff, drivers, and customers to help keep daily operations running smoothly.
• Assist with reception coverage and remain flexible with scheduling when additional support is needed later in the day.
• Prepare and review documents in Word, Excel, and Outlook to support reporting, communication, and administrative tracking.
• Build an understanding of the organization’s services from the ground up in order to explain processes effectively and address customer concerns with empathy.• Previous experience in an administrative assistant, receptionist, or general office support role.
• Strong customer service skills with the ability to communicate professionally by phone, email, and in person.
• Reliable attendance and a high level of accountability in a position that supports time-sensitive services.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Accurate data entry skills and strong attention to detail when handling paperwork and records.
• Ability to read maps and use location details to support customer questions and service coordination.
• Willingness to take a hands-on approach, learn operational processes thoroughly, and adapt to changing daily needs.