Customer Support Representative

Job Description

Anytime Fitness is one of the largest and most recognized 24/7 fitness franchises in the world. Our mission is to help people live healthier and more active lives by providing a supportive, inclusive, and accessible fitness community. Our members rely on us for guidance, service, and a positive experience from the moment they join.

To support our growing network, we are seeking a dependable and service-driven Customer Support Representative to assist members, prospective members, and club teams through professional remote support.

Position Summary

The Customer Support Representative serves as a primary contact for inquiries related to memberships, billing, club access, account updates, and general support. This role requires strong communication skills, patience, accuracy, and the ability to work efficiently in a remote environment.

You will handle inbound and outbound communication while delivering friendly, helpful service that reflects Anytime Fitness’ values.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Provide accurate information on memberships, billing, club access policies, and account status.

Assist members with account changes, cancellations, transfers, and membership questions.

Document all interactions in the support system and follow up as needed.

Collaborate with individual clubs and internal teams to resolve issues that require additional review.

Educate members on Anytime Fitness programs, benefits, and club resources.

Troubleshoot login, app, or membership-related issues.

Handle escalated or sensitive member concerns with empathy and professionalism.

Maintain data accuracy and protect member confidentiality at all times.

Identify recurring issues and provide feedback to improve processes and member experience.

Required Qualifications

Must currently reside in the United States and be eligible for U.S. employment.

1+ year of customer service experience (call center, retail, hospitality, support center, or similar).

Strong written and verbal communication skills.

Excellent problem-solving ability and attention to detail.

Comfortable handling a high volume of calls or messages.

Ability to work independently in a remote environment with reliable internet.

Strong organization and time-management skills.

Positive attitude, patience, and a customer-first mindset.

Preferred Qualifications

Experience in subscription-based or membership-based customer service.

Familiarity with CRM systems or ticketing platforms.

Interest in fitness, health, or wellness.

Benefits

Fully remote position (U.S. only)

Competitive hourly pay

Health, dental, and vision insurance

Paid Time Off (vacation, sick leave, holidays)

401(k) with company match (if applicable)

Wellness and fitness benefits

Employee assistance program

Remote work equipment support

Opportunities for growth within the company