Front Desk Agent (Seasonal)

Front Desk Agent The role of the Front Desk Agent is to provide the utmost in guest service while ensuring that the check‑in and check‑out processes for guests are handled efficiently and professionally. The Guest Service Agent is responsible for managing keys, recording and executing wake‑up call information, providing directions, assisting with all guest inquiries, and adhering to the standards of the Forbes Travel Guide, Preferred Hotels & Resorts, and AAA. Responsibilities Provide quotes for room rates and up‑sell the guest when possible. Assist in coordinating the Front Desk and the Housekeeping Department. Verify that the correct charges are posted to the corresponding guest folio. Collect payment for charges on the guest folio. Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. Respond to and manage phone activity, including providing general knowledge to callers. Provide administrative, reception, and program support to management and staff. Smile and greet guests in a welcoming manner and use the guest’s name. Resolve guest complaints within scope of authority; otherwise refer the matter to management. Register and assign rooms to guests. Always maintain a professional appearance. Qualifications Superior customer service skills. Ability to multi‑task. Ability to work well in a fast‑paced environment. Strong attention to detail and organization. Excellent computer skills and telephone etiquette. Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction. Well‑groomed. Able to stand for long periods of time during shift(s). Previous experience preferred but not necessary. Compensation $20.00 Actual Compensation Considerations Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Equal Opportunity Employer Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr