General Manager - Queens

Company Overview Catch Air aims to be the best in the business specializing in children's indoor entertainment. We pride ourselves on continuous innovation, creating unforgettable experiences and activities that set us apart from competitors in the industry. Our commitment to providing exceptional experiences allows our partners to thrive in the children's entertainment market. Summary We are seeking a dynamic General Manager to lead our team at this Catch Air store. In this role, you will oversee daily operations, drive team performance, and ensure an exceptional experience for our young guests and their families. Your leadership will be crucial in maintaining our reputation as a leader in children's indoor entertainment. This role is ideal for a hands‑on leader who thrives in a fast‑paced setting, knows how to motivate a team, and is committed to delivering unforgettable guest experiences every day. Responsibilities Oversee daily operations of the facility to ensure a safe and enjoyable environment for children and families. Lead, mentor, and develop a high‑performing team focused on delivering excellent customer service. Implement innovative strategies to enhance guest experiences and drive business growth. Manage financial performance, including budgeting, forecasting, and reporting. Ensure compliance with health and safety regulations while maintaining high operational standards. Collaborate with marketing teams to promote events and special activities effectively. Responsible for all HR functions, including recruiting, hiring, onboarding, performance management, and employee terminations. Experience Proven experience in management or leadership roles within the hospitality or entertainment industry. Strong team management skills with a focus on employee development and engagement. Excellent communication skills to interact effectively with staff, guests, and partners. Experience with POS systems and financial management is preferred. A passion for creating memorable experiences for children and families. 3+ years in a senior management position. Benefits Employee discount Health insurance Paid time off Location 66-26 Metropolitan Ave, Middle Village, NY 11379 Job Type: Full‑time If you're ready to take the lead in an exciting environment where creativity meets fun, apply now to join this Catch Air store as our General Manager! #J-18808-Ljbffr