Reservations Agent San Luis Hotel

Overview As a Lead Reservations Agent, you will play a crucial role in assisting in all facets of the reservation experience (up to and including but not limited to: booking, modifying, selling and cancelling) reservations and services for guests for the San Luis Hotel and Resort while supervising the reservations department. Responsibilities Answering internal and external telephone calls in order to assist the caller with their inquiries and requests Selling of additional Services and Upgrades to respective guests by presenting, promoting products /services Maintain accurate guest records Perform other duties and responsibilities as requested Qualifications Possess excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills Possess excellent interpersonal and communication skills (verbal and written), fluent English and articulate Have the ability to work efficiently, independently and cohesively, consistently producing quality results Ability to work in a fast-paced and dynamic environment What We Offer You Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Posted Salary Range: USD $12.00 - USD $15.00 /Hr. Tipped Position: This position does not earn tips. #J-18808-Ljbffr San Luis Resort, Spa and Conference Center