Business Office Manager

Job Description

Job Description

The Waterford Care Center is seeking a Business Office Manager (BOM) to join their team! The Business Office Manager is the primary individual responsible for the timely collection of accounts receivable from all payor sources, updating the accounting systems at the nursing facility and those which interface with the home office. The Business Office Manager is directly involved in the maintenance of accurate and complete trust accounting records, census information, billing and resident accounts receivable statements.

Don’t miss out on this incredible opportunity to join the Citadel Healthcare team and make a real difference in the lives of others. Apply today and take the first step towards a rewarding career as a Business Office Manager (BOM) with us at a Citadel Center.

Business Office Manager (BOM) Duties and Responsibilities:

• Enter and Balance Daily Census in PointClickCare.

• Complete Payer setup and changes for all residents.

• Ensure that Medicaid applications are completed by coordinating with Admissions Department and family.

• Maintain financial files on all residents.

• Complete RFMS Authorizations for new Medicaid/Medicaid Pending Residents. Open RFMS Account if necessary.

• Apply representative payee for social security and/or change of address.

• Verify responsible party in PointClickCare has a complete address and phone number for statements and collection calls upon admission.

• Prepare and Scan Deposits.

• Update Corporate Office on all Medicaid changes including admissions, discharges, payer changes, and income changes.

• Make weekly collection calls to families for private pay, resident liabilities and any other outstanding accounts.

• Complete Medicaid Redeterminations and Re-Authorizations.

• Complete Medicaid Pending Report.

• Attend Medicare Meeting. 

• Run Current Eligibility and Review for All Medicare Residents to ensure Coverage/Days. 

• All other duties as assigned.

Business Office Manager (BOM) Skills and Abilities:

• Intermediate systems processing. 

• Basic skills in Microsoft Outlook, Excel, and Word.

• Good organizational and communication skills.

• Ability to read, write, speak, and understand English.

• Strong understanding of Medicare and Medicaid claims processing.

Business Office Manager (BOM) Education and Experience:

• High school diploma or equivalent, required.

• Basic accounting or bookkeeping courses or experience preferred.

• At least 3 years of experience working in a skilled nursing facility preferred.

Physical Requirements: 

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required. 

• Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required. 

Citadel Healthcare Full-Time Benefits:

• Daily Pay & Competitive Compensation

• 401(k) with company match

• Medical Insurance

• Dental, Vision, and Disability insurance

• Employee Assistance Program (EAP)

• Employee Discount Program

• Innovative Training Programs

• Opportunity for Growth and Advancement

• Paid Time Off

• And much more!

Why Citadel?

At Citadel, it’s personal. We’re more than a workplace. We’re a community of caregivers, leaders, and changemakers who show up every day with heart and purpose. Whether you’re at the bedside or behind the scenes, your work matters here because every role contributes to someone’s comfort, dignity, and healing. When you join Citadel, you’re not just building a career. You’re becoming part of something bigger.

We’ve been honored as a Certified Great Place to Work for three years in a row and named one of Fortune’s Best Workplaces in Aging Services, but the real reward is the difference we make together. Our people are the heart of our mission, and we invest in you with mentorship, growth opportunities, and a culture that sees you, supports you, and celebrates your impact.

Apply to join a growing team today!

Citadel Healthcare has a long and successful history of providing long and short-term skilled nursing care. At Citadel, we are committed to personalized, integrated care that factors in the total well-being of every guest and their family members, and that does not just meet, but exceeds, their expectations. As part of this empathetic, respectful culture of care, we are dedicated to meeting individual preferences and needs in order to help each guest feel at home and achieve an optimal health outcome- our number one goal. 

Citadel Healthcare has been nominated as a Great Place to Work. Please click on the link to learn more about our facilities. We look forward to receiving your application! -company/7020324

We don’t offer care for you-we care about you.

Citadel Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.

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