Warranty Administrator

Description Prepares, records and submits warranty claims to the factory and/or distributor and reconciles them accordingly. Supervisory Responsibilities None Duties/Responsibilities Process open/closed repair orders Verify customer vehicle information Check vehicle for open recalls/TSBs Review repairs and parts for prior authorization Check vehicle service history Verify component information Verify that parts are billed correctly Verify technician punch time Process warranty claims and parts Prepare, complete, and submit warranty claim Process defective warranty parts Monitor digital manufacture claim status Process warranty payments Reconcile payments with claims Maintain warranty journal Follow up on warranty accounts receivable Analyze adjusted claims Appeal warranty shortages Maintain customer and manufacture relations Negotiate payment responsibility Inform manufacture and service advisors of repair status Explain manufacture warranty to service advisors Follow up on open recalls and TSBs Mediate resolutions between customers and manufacturers Report quality concerns to manufacturers Perform administrative tasks Participate in development of departmental goals Process correspondences Adjust technician repair times Maintain warranty files Request manufacturer labor rate increases Maintain recalls and TSBs Update supervisor on work progress Appeal manufacturer flat rate time Monitor manufacturer authorizations Analyze department gross profit and loss Update manufacturer flat rate manual Check in new units (assist as needed) Verify unit specifications Perform new unit inspections Complete DAF Pursue professional development Participate in training Obtain professional certification Participate in manufacture and vendor training Participate in industry events Review professional publications Network with industry representatives Any other assigned tasks Requirements Required Skills/Abilities Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Education and Experience Two to four years related experience and/or training; or equivalent combination of education and experience. Ability to use standard computer applications such. Ability to work extended hours and weekends as needed. Basic knowledge of recreational vehicles is preferred. Physical Requirements Prolonged periods of sitting at a desk and working on a computer Prolonged periods of walking and standing Prolonged periods of bending and kneeling Ability to safely use a ladder and work at heights Must be able to lift up to 50 pounds at times Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr