Head of Client Partnerships

Who we are Our client is a leading software development and IT consulting company, providing end-to-end solutions to global clients across various industries. Headquartered in New York City, they specialize in delivering high-quality digital products by leveraging cutting-edge technologies such as AI, IoT, and cloud services. What you'll be doing We are seeking a dynamic Head of Client Partnerships to lead and grow our NYC-based account management team. You will manage a team of 6 account managers while personally handling a portfolio of key clients. This is a hands-on leadership role where you will drive client satisfaction, retention, and growth, while collaborating closely with delivery, engineering, and sales teams. Key responsibilities Lead, mentor, and develop a team of 6+ account managers, ensuring consistent achievement of KPIs including CM0 and NRR. Personally manage a $2M+ portfolio across at least one account, ensuring client satisfaction and growth. Build and maintain strong relationships with senior stakeholders within key accounts. Develop and execute account growth strategies, including upselling and cross-selling opportunities. Collaborate with cross-functional teams, including engineering, delivery, and marketing, to align client goals with company capabilities. Monitor and report on account performance, client satisfaction and other KPIs, providing strategic insights to leadership. Ensure client retention through proactive engagement and risk mitigation strategies. Stay up to date with industry trends and software development practices to anticipate client needs. Qualifications 8+ years of experience in account management, client services, or customer success, with at least 3 years in a leadership role. Recent (within the last 1–3 years) experience in SaaS solutions, IT solutions/services, or staff augmentation. Demonstrated experience managing a portfolio of $40M+ in recurring revenue. Strong track record in consultative selling and collaboration with software delivery teams. Hands-on experience managing a personal portfolio of $2M+ while leading a team. 5+ years of leadership experience, including hiring, firing, and managing team performance. Solid understanding of the SDLC. Excellent communication, relationship-building, and analytical skills. Bachelor’s degree in business, marketing, or a related field; advanced degree is a plus. #J-18808-Ljbffr