Office Coordinator

Job Description

Job Description

• Answer incoming calls, emails, and texts and transfer or respond appropriately in a timely manner
• Maintain on-time opening and closing of office daily
• Maintain an accurate inventory count
• Order supplies and equipment as needed
• Generate a weekly schedule for Housekeepers, Lead EHIs and EHIs
• Create daily task assignments for Housekeepers, Lead EHIs, and EHIs
• Adjust daily task assignments for Housekeepers, Lead EHIs, and EHIs as needed
• Assist in the gathering and preparation of materials needed for Housekeepers, Lead EHIs, and EHIs
• Assist with billing/invoicing related to contract cleaners
• Complete data entry into online systems accurately
• Be trained as a backup for ICI related payroll
• Input and monitor completion of daily tasks
• Dispatch all housekeeping requests appropriately
• Assist with the supervision of all employees in the ICI department by maintaining communications with all ICI staff working in the field
• Work closely with Guest Services, Owner Representatives, and Isle Fix It (IFI) Departments to ensure exceptional guest satisfaction
• Work closely and cross-train with Laundry to ensure exceptional guest satisfaction
• Input IFI work orders in a timely manner to resolve maintenance issues prior to guest arrival
• Help develop Quality Assurance Standards for the ICI department in accordance with VRHP standards
• Communicate pertinent information to the ICI team (changes in policy/procedure, IR events, etc.)
• Work cooperatively with all Company employees in developing Company Equipment Standards
• Provide general property services information for guests as needed
• Resolve guest issues promptly with great care and effectiveness
• Assist with the development and implementation of policies and procedures
• Perform or coordinate all administrative duties such as filing, photocopying, typing, etc.
• Other tasks as assigned by supervisor