Senior Complaints Specialist & Continuous Improvement Leader
Mashreq
Mashreq seeks a seasoned Complaints Specialist to manage a high-risk, executive-level complaint portfolio. You will act as an SME, guiding Complaints Officers and supporting the manager in quality assurance and staff development. The role emphasizes rigorous root-cause analysis, CAPA planning, and ensuring regulatory compliance across all customer interactions. Jointly with Operations, Compliance, Risk, Technology and Legal, you will drive cross-functional projects to reduce volumes while #J-18808-Ljbffr Mashreq
Vacancy posted 2 days ago
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