Banking Customer Experience & Complaints Specialist
Mashreq
Mashreq is seeking a proactive customer service professional to manage and resolve complaints for Retail Banking clients. You will investigate complaints, gather information, perform root-cause analysis, and respond to inquiries promptly while ensuring regulatory compliance and privacy standards. Collaborating with Operations, Compliance and Risk teams, you will resolve issues within SLAs, maintain CRM records, and drive customer satisfaction through professional, empathetic service. #J-18808-Ljbffr Mashreq
Vacancy posted 2 days ago
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