Senior Director, SMB Sales (New York)

Our MissionHealthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.Your impact on our missionZocdoc's most important asset is our people. As a Senior Director of SMB Sales, you'll play a pivotal role in making sure that providers across the country can find and connect with patients on Zocdoc — and that once they do, they stay, grow, and thrive. You'll lead the SMB Sales organization end-to-end, shaping multi-year strategy, driving high-impact commercial execution, and building the kind of high-accountability, tech-enabled sales engine that wins. Your leadership will directly determine how Zocdoc competes, grows, and delivers on its mission of giving power to the patient.You'll enjoy this role if you are…Personally motivated by building and scaling world-class sales organizations that consistently deliver against ambitious revenue and retention goalsAutonomous, urgent, and creative. You thrive without a playbook and know how to write oneHighly energized by operating in a high-velocity SMB environment where precision, speed, and accountability drive resultsPassionate about the intersection of technology, AI, and sales — and excited to lead a team that pushes the frontier of what a modern, tech-enabled commercial engine looks likeThe kind of person who raises the performance bar just by being in the room — you coach leaders, mentor emerging talent, and make everyone around you betterSerious about your work, but not about yourself. Let's face it — leading a complex, fast-moving org through change requires both grit and a sense of humorYour day to day is…Full ownership of the SMB Sales organization's strategy and execution — spanning acquisition, expansion, and retention — and ensuring near-term performance is balanced with long-term growth and market positioningDriving multi-year strategic planning and quarterly goal-setting, ensuring alignment with company objectives and broader commercial priorities across New Business and Account ManagementBuilding and fostering relationships with cross-functional partners including Product, Marketing, Product Marketing, Finance, and RevOps to shape go-to-market strategy, improve onboarding and conversion experiences, and strengthen the overall provider journeyIdentifying and scaling new growth levers across the SMB motion— segmentation, coverage models, product-led conversion pathways, monetization opportunities, and proactive acquisition of high-value providersLeading a high-performance, high-accountability culture across multiple second and third-line leaders, setting clear expectations, coaching for excellence, and creating strong development pathways across the organizationPartnering with Revenue Operations to define the strategic roadmap for Zocdoc's SMB segment, with a strong emphasis on AI adoption, CRM hygiene, forecasting, automation, and performance cadenceWorking with cutting-edge GenAI tools and technology to drive measurable commercial outcomes including improved conversion, faster speed-to-lead, stronger retention, and better provider experienceYou'll be successful in this role if you have…An unrelenting desire to build more equitable, inclusive, and diverse workplaces — you view this role as an opportunity to create positive changeMeaningful (12+ years) experience in sales leadership with a proven track record in high-growth SMB, mid-market, or B2B SaaS environmentsThe ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity Proven ability to lead multiple functions or sub-departments, driving cohesive strategies across acquisition, expansion, and retention in complex, high-volume commercial settingsDemonstrated expertise in long-term strategic planning, organizational leadership, performance management, and financial acumen — including revenue performance, unit economics, CAC efficiency, and segment profitabilityA strong understanding of product-led growth, funnel design, segmentation, coverage strategy, and customer lifecycle management within technology-rich environmentsA compassionate but consultative and confident approach with both your team and your cross-functional peersA fundamental understanding of how to use market intelligence, customer behavior, and data-driven narratives to influence senior executives and shape company strategyThe mentality of an entrepreneur/owner and a strong bias to actionSuperb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to successHumility. You believe in treating all people with dignity and respect, regardless of title or tenureBenefitsFlexible, hybrid work environment at our convenient Soho locationUnlimited Vacation100% paid employee health benefit options (including medical, dental, and vision)Commuter Benefits401(k) with employer-funded matchCorporate wellness program with WellhubSabbatical leave (for employees with 5+ years of service)Competitive paid parental leave and fertility/family planning reimbursementCell phone reimbursementCatered lunch every day along with beverages and snacksEmployee Resource Groups and ZocClubs to promote shared community and belongingGreat Place to Work CertifiedZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$190,000—$250,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice