Administrative Assistant

Administrative Assistant – Eldercare Insurance Services, Hot Springs, AR Administrative Assistant will support day‑to‑day office operations, manage client interactions, and maintain accurate records. The role involves scheduling meetings, handling phone and in‑person queries, filing documents, and supporting the broader insurance team. Primary Responsibilities Client Interaction : Answer telephone, screen calls, take messages, transfer calls to agents, provide information, greet and register clients in a polite manner. Appointment Management : Schedule, coordinate, and reschedule appointments; relay messages to staff; manage agents’ calendars; pull files for returning client appointments. Record Maintenance : Verify information and enter records into CRM and paper files; maintain a clean, orderly waiting area and reading materials. Administrative Support : Assist with paperwork for group benefits, Medicare, life and annuity products; fax/email applications to carriers; provide materials for internal and external meetings. Lead Tracking : Use computer system to generate tracking information for leads. Additional Duties : Verify commissions, process policy claims, and provide policyholder services. Primary Skills & Requirements Education : High school diploma or GED required. Experience : 1 year of work experience, preferably in an insurance setting. Medical Knowledge : Some knowledge of insurance terminology preferred. Technical Skills : Proficiency in word processing and general computer use. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr