Head of Marketplace

Description: About the Team

We are a small and fast-moving partnerships team that shapes and executes OpenAI’s most important collaborations. Your mission is to define and lead the strategy, roadmap, operating model, and growth of OpenAI’s B2B marketplace. You will build the scalable foundation through which customers discover, evaluate, adopt, and manage trusted third-party solutions built on and with OpenAI’s models.

About the Role

You are a senior marketplace and ecosystem leader with strong judgment, high ownership, and a track record of building scaled B2B platforms. You are comfortable moving between product design, commercial strategy, ecosystem development, and operations, and you can create clarity where there is no playbook. You bring the credibility to align senior internal and external stakeholders while moving quickly and executing at a high bar.

Key Responsibilities

• Define the vision, strategy, roadmap, and success metrics for OpenAI’s marketplace.
• Own marketplace business performance across partner supply, customer demand, adoption, transaction volume, partner success, solution quality, and customer trust.
• Partner closely with product and engineering to shape discovery, listing, evaluation, procurement, billing, deployment, identity, governance, security, and measurement capabilities.
• Build a high-quality ecosystem of ISVs, developers, service providers, and other third-party solution partners.
• Design marketplace commercial models, policies, incentives, and partner economics with finance, legal, security, policy, and operations.
• Create scalable go-to-market motions across sales, co-sell, private offers, marketing, and customer success.
• Establish standards for solution quality, safety, compliance, performance, and lifecycle management.
• Build and lead the marketplace team and operating cadence, aligning cross-functional owners against clear priorities and outcomes.

Qualifications

• 15+ years of experience in marketplaces, platforms, ecosystems, product, partnerships, or general management.
• Proven experience owning a scaled B2B marketplace or platform business with measurable commercial and customer outcomes.
• Deep understanding of both sides of marketplace development: partner supply and customer demand.
• Strong product and commercial judgment, with the ability to make principled tradeoffs across growth, quality, trust, and ecosystem health.
• Demonstrated ability to build alignment across product, engineering, sales, marketing, finance, legal, security, policy, and operations.
• Outstanding executive communication and relationship-building skills across internal leaders, customers, and partners.
• Experience building teams and operating models in a complex, fast-moving technology company.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

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