Customer Solution Architect

Role Description

We’re seeking a Customer Solutions Architect (CSA) to help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads.

At Supabase, CSA’s are responsible for the entire customer journey, working closely with our most valuable users to:

• Uncover and understand business and technical requirements.
• Design and architect technical solutions built on the Supabase platform.
• Work with customers to lead proof-of-value implementations.
• Provide regular customer engagements to answer complex questions, unblock adoption, and optimize scaled performance.

Successful CSAs always put customers first, working closely with them to become trusted advisors who understand their needs, work as an extension of their team toward common success, and advocate on behalf of the customer within Supabase.

You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:

• Proof-of-Value Onboarding
  • Collaborate directly with customers to determine the technical scope of a proof-of-value to ensure customers recognize the value of the Supabase platform while minimizing risk to adoption.
  • Set proof-of-value timelines, business outcomes, and success criteria that ensure a customer is comfortable proceeding with the platform once a proof-of-value has been completed.
  • Actively guide new customers through an onboarding journey, utilizing emails, docs, guides, and webinars to promote their rapid deployment and growth on the platform.
• Customer Success
  • Understand immediate custom goals (i.e onboard and adoption) as well as long-term customer opportunities (i.e. optimization & identifying new workloads) to build meaningful account plans for high-value customers.
  • Deliver on synchronous and asynchronous engagements with Supabase customers, including application architecture assessments, database design and performance optimization, and proactive support to enable customers to scale with confidence.
  • Serve as an internal champion for your customers and for the platform. Work closely with Support, Product, and Engineering to provide platform feedback, identify areas of improvement, while communicating platform roadmaps to customers.
  • Invest in customer connections to build a trust-based relationship. Everyday CSA’s work with the production data stores of startups and enterprises alike. Building trust in the Success team and Supabase platform is paramount to a successful customer relationship.

Qualifications

• 6+ years of relevant work experience in Solutions Architecture, Database Engineering, or similar.
• Strong background with relational database management systems such as PostgreSQL or MySQL.
• Background in web application development, with familiarity with Python, C# and popular JavaScript frameworks (React, Vue, Svelte) as well as Node.js.
• Very strong communication skills, particularly of technical concepts.
• Well-organized and effective storyteller with meaningful interpersonal skills.
• Experience with project management, business analysis and revenue operations tools.
• Previous experience leading customer-facing engagements to deliver meaningful technical and business value.

Benefits

• Fully Remote: We hire globally. We believe you can do your best work from anywhere.
• ESOP: Every team member receives ESOP (equity ownership) in the company.
• Tech Allowance: Use this budget to set up your ideal work environment.
• Health Benefits: Supabase covers 100% of health insurance for employees and 80% for dependents.
• Annual Off-Sites: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun.
• Flexible Work: We operate asynchronously and trust you to manage your own time.
• Professional Development: Every team member receives an annual education allowance to spend on learning.

Company Description

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

• 280+ team members
• 55+ countries
• 20+ languages spoken
• $500M raised
• 500,000+ community members

Hiring Process

We keep things simple, async-friendly, and respectful of your time:

• Apply – Our team will review your application.
• Intro Call – A short video chat to get to know each other.
• Interviews – Up to four calls with:
• Team Leads
• Future teammates
• Someone cross-functional from product, growth, or engineering (depending on the role)
• Someone from our leadership/founding team
• Decision – We may follow up with a final question or go straight to offer.

All communication is remote and we aim to move fast.