Associate Specialist, BPS Operations Processing

Associate Specialist, BPS Operations Processing

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role You will support critical payment operations with a focus on pension and recurring transactions, ensuring accuracy, timeliness, and strong operational controls. This role plays a key part in maintaining processing integrity while enhancing quality assurance and workflow efficiency. You will act as a senior operational resource, supporting processors and improving procedures. Success is measured by error-free processing, strong controls, and continuous process improvement.

What You Will Be Doing

• Review pension and recurring payments to ensure timely and accurate processing
• Monitor daily transaction workflows and confirm all payments are completed within required timelines
• Establish, maintain, and update operational procedures and documentation
• Develop and implement quality control processes for onshore operations teams
• Perform quality assurance reviews and provide feedback to processors
• Serve as a senior support resource for processors, resolving complex issues and questions
• Respond to internal and external inquiries related to payment processing and status updates
• Participate in cross-functional meetings to address operational performance and improvements
• Identify and implement enhanced controls and automation opportunities
• Track exceptions and ensure issues are resolved through full lifecycle management

Required Qualifications

• Experience in financial services operations, with emphasis on payment or transaction processing
• Hands-on experience with pension or recurring payment processing workflows
• Strong knowledge of operational controls, quality assurance, and risk mitigation practices
• Excellent written and verbal communication skills with ability to support internal and external stakeholders
• Strong organizational and prioritization skills in high-volume environments
• High attention to detail with demonstrated accuracy in transaction processing
• Ability to analyze workflows, identify gaps, and drive process improvements
• Proficiency with payment processing systems or similar operational platforms

Preferred Qualifications

• Experience with Advantage or similar payment processing systems
• Background supporting or mentoring operations teams
• Familiarity with automation and process improvement initiatives
• Experience working in regulated financial environments
• Knowledge of pension products and payment structures

What We Offer You

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.