Enterprise Account Manager

About the Role At Riskified, we succeed when our merchants succeed. As such, you’ll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure that they’re happy and profitable. You’ll manage a book of business of about 5–10 clients with an ACV of $6 m–$15 m+. These clients will include Fortune 500 companies, big‑box retailers, travel merchants, and much more. You’ll collaborate daily with various teams within Riskified, including Product, Analytics, Data Science and Development. What You’ll Be Doing Develop and execute multi‑year strategic account plans aligned with client goals and internal growth targets. Build and deepen executive‑level relationships across multiple functions within enterprise customers. Act as the voice of the customer internally, advocating for their needs and influencing product, support, and operational teams. Identify and close upsell, cross‑sell, and renewal opportunities that deliver mutual value. Collaborate cross‑functionally to ensure timely and successful delivery of solutions according to customer objectives. Leverage data and KPIs to monitor account health, usage trends, and growth potential. Drive customer success by aligning product capabilities with business outcomes and delivering continuous value. Navigate complex deal cycles, including pricing strategy, contract negotiations, and procurement processes. Manage escalations with professionalism, empathy, and urgency to protect customer relationships and business outcomes. Qualifications Proven success managing large, strategic enterprise accounts with $5–10 M+ annual revenue. Strong strategic thinking and business acumen, with the ability to translate customer needs into actionable plans. Exceptional relationship‑building skills and experience engaging with C‑suite stakeholders. Excellent communication, negotiation, and storytelling abilities with a data‑driven mindset. Demonstrated ability to lead cross‑functional teams without formal authority. Comfortable working in a fast‑paced, ambiguous environment with a solution‑oriented approach. Deep understanding of payments, fraud and ecommerce landscape preferred and the ability to quickly learn technical concepts. High emotional intelligence, resilience, and a proactive mindset in managing customer challenges and opportunities. The pay range for this position is $208,000 - 238,000 annually (inclusive of on‑target commission) . Final compensation may vary depending on skills, experience, and individual performance. Your recruiter will provide additional context about salary ranges and incentive plans during the hiring process. All full‑time regular employees are eligible to receive stock‑based awards. Additionally, our perks and benefits package, culture, community, and learning and development programs are just some of the elements we provide to bring value to our employees. Benefits & Perks Our NYC team is currently working in a hybrid of remote and in‑office for all our team members. Fully‑covered medical, dental, and vision insurance from your first day. Equity for all employees, 401(k) + matching, commuter benefits. Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations. Yoga, pilates, soccer league, wellness classes. Wide-ranging opportunities to volunteer and make an impact in local communities. Commitment to your professional development with global onboarding, sales bootcamp, skill‑based courses, full access to Udemy, lunch & learns. Awesome Riskified gifts and swag. Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law. #J-18808-Ljbffr Riskified