Customer Service Representative (CSR)

Duration: 6 weeks contract role - W2 (Short Contract)

Availability: Must be available for 40-hour work weeks, including weekends and varying shifts throughout the tournament.

The Role : As a Customer Service Representative (CSR) , you are the face of our transportation operation. You will assist guests with navigating shuttle systems and provide essential information to ensure a safe, efficient, and welcoming environment.

This role is ideal for individuals who enjoy working on their feet, interacting with the public, and playing a hands-on role in a major global event.

Key Responsibilities:

Guest Assistance: Greet passengers, provide clear directions, and assist guests with boarding and exiting shuttles/buses.

Flow Management: Help direct pedestrian traffic to ensure load zones remain organised and efficient.

Communication: Provide accurate information to event attendees and act as the first line of support for passenger questions.

Safety Support: Assist in maintaining order within the transportation hubs and alert operations management to any issues or safety concerns.

What Were Looking For:

12 years of professional experience in a Customer Service role is required.

Preferred: Prior experience in event-based or on-site customer service environments.

A friendly, professional demeanor and strong communication skills.

A proactive, "can-do" attitudeyou are comfortable in a fast-paced setting.

Ability to stand for long periods and navigate high-traffic environments.