Office Manager

Office Manager (Full-Time)

Location: 1315 Delauney Ave, Suite 102, Columbus, GA 31901 Hours: 8 AM - 5 PM Mon-Fri Pay: $15–$17 per hour Benefits: Paid Time Off (PTO), Paid Holidays, 401(k)

About Us

We are a locally owned and operated handyman service company, backed by the Ace Hardware brand, where we are focused on delivering high-quality home and commercial repairs with excellent customer service. Our team values professionalism, communication, and creating a great experience for every customer.

Position Overview

We are seeking a highly organized and customer-focused Office Manager to serve as the central hub of our daily operations. This role is responsible for managing incoming leads, scheduling jobs, supporting field staff, and ensuring a seamless experience from first call to final follow-up.

This position is ideal for someone who thrives in a fast-paced environment, enjoys talking with customers, and can balance multiple administrative office tasks.

Key Responsibilities

Customer Communication & Scheduling

Answer incoming calls and respond to voicemails using company call guidelines

Contact new leads promptly and convert inquiries into booked appointments

Provide service estimates over the phone using company tools and recommend appropriate service packages

Schedule and coordinate appointments for craftsmen to ensure efficient routing and productivity

Send and respond to customer communications via phone, text, and email

Customer Experience & Follow-Up

Conduct next-day follow-up calls to ensure customer satisfaction

Perform ongoing follow-up with unconverted leads

Write and send customer thank-you cards

Accurately classify phone calls

Operations & Field Support

Monitor daily job schedules and confirm craftsman arrivals

Support field staff by troubleshooting basic system or scheduling issues

Review completed jobs to ensure processes and standards were followed

Estimates, Invoicing & Commercial Accounts

Prepare and send written estimates and invoices using ServiceTitan

Communicate directly with commercial clients regarding estimates, documentation, and payment status

Occasionally process customer payments over the phone

Systems & Training

Become proficient in ServiceTitan and internal systems

Participate in virtual franchise training (Office Team University)

Marketing & Business Development (Light)

Assist with basic marketing efforts such as social media posting and email campaigns

Create and share before/after project photos

Participate in occasional networking opportunities (BNI, events, outreach to local businesses)

Administrative Support

Maintain organized employee and office files

Assist with basic hiring support, including resume review

Support general office organization and administrative needs

Preferred Qualifications

Call center, sales, customer service, and/or management experience strongly preferred

Strong communication and problem-solving skills

Highly organized with the ability to multitask in a fast-paced environment

Comfortable guiding customers through decisions and recommending services

Tech-savvy and able to learn new systems quickly

Ability to adapt to evolving processes and take on new responsibilities as the business grows

Apply now!

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.