Remote QA Lead: Call Center Performance & Coaching
Conduent Business Services, LLC
New York, NY
- Remote job
Conduent Business Services, LLC is seeking a full-time Quality Assurance Associate remotely. The successful candidate will implement quality assurance programs, drive efficiency in call center operations, and coach team members. This role requires leading a team of customer service representatives, ensuring adherence to service level agreements, and utilizing call center metrics for performance monitoring. Candidates must have at least 3 years in a supervisory or QA role in a call center environment. #J-18808-Ljbffr Conduent Business Services, LLC
Vacancy posted 4 days ago
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