Front Office Receptionist

Job Description

Job Description

The Front Office Receptionist plays a vital role in ensuring smooth daily operations for a busy Ophthalmology practice. This position involves managing appointment scheduling, handling phone communications, and providing excellent patient service within a large front office team. The receptionist reports directly to the Office Manager and Department Manager and uses specialized ophthalmology practice management and electronic health record (EHR) systems including Next Gen and Curio.

Responsibilities

• Schedule and manage patient appointments efficiently
• Handle incoming phone calls and direct inquiries appropriately
• Enter patient and appointment data accurately into practice management systems
• Communicate clearly and effectively with patients and staff
• Check patients in promptly and assist with front desk needs

Preferred Qualifications

• 1+ years experience in Medical front office reception 
• High school diploma or equivalent
• Strong customer service and telephone etiquette skills
• Experience with appointment scheduling and communication
• Demonstrated multitasking and organizational abilities
• Knowledge of EMR/EHR system