Director of Front Office

Property Description Join the dynamic team at Hyatt Regency Boston Cambridge, located in the vibrant and innovative city of Cambridge, Massachusetts! As a prestigious hotel in the heart of Kendall Square, we are seeking enthusiastic and skilled individuals to be part of our team. With its modern design, state-of-the-art facilities, and commitment to exceptional service, Hyatt Regency Boston Cambridge offers a stimulating work environment where you can thrive in your hospitality career. As an employee, you will have the opportunity to provide outstanding service to our diverse guests and create memorable experiences. With a culture that values teamwork, creativity, and personal growth, Hyatt Regency Boston Cambridge offers opportunities for career advancement and development. Join our team and be part of a dynamic and inclusive workplace where you can make a difference. Overview If you are looking to make your mark on the Boston/Cambridge Market this is the place to join! Our team is a thriving and a supportive group that thrives off a wonderful guest experience. The team is looking for a Director of Front Office to join the Hyatt Regency Boston/Cambridge that is just as excited to make every welcome a success. The ideal candidate is someone that is a knowledgeable, energetic, and strives to execute events both timely and in perfect order! A bit about us: Situated along the scenic Charles River and overlooking the Boston skyline, the recently renovated Hyatt Regency Boston /Cambridge is a welcoming hotel conveniently located near Cambridge’s Kendall Square, the city steps from some of the most prestigious universities such as MIT, Boston University and Harvard. The short 5-mile drive from Logan Airport makes travel fast and convenient. Our guests can spend the afternoon walking, running, or biking along the Charles River or work out using our Fitness Center. Our food & beverage offerings include in-room dining in guest rooms and suites with breathtaking views of the Charles River and the city of Boston or equally curated experiences in our seasonal patio or the dining room of our, soon to open, newly conceptualized restaurant and bar lounge. Our central location provides easy access to points of interest in both Cambridge & Boston! Responsibilities WHAT YOU WILL BE DOING EVERY DAY- The Director of Front Office must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. Qualifications QUALIFICATIONS: 2+ years prior departmental management experience in front office or related disciplines Time management and negotiation skills Ability to manage and lead each discipline of the department independently Ability to manage according to employment and Innkeeper laws of the jurisdiction Prior cash handling experience necessary Ability to communicate effectively with the public and other Team Members Read, write and speak English fluently Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office Benefits About Us Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Three Tiers of Medical Coverage 24/7 Healthcare Concierge 24/7 Teledoc service Maternity Program Cancer Program Free Maintenance Medications Vision Insurance Dental Insurance Company Paid Life Insurance, Long Term Disability, and Short Term Disability Life Insurance Buy Ups Short Term Disability Buy-Up Critical Illness Accident Insurance Hospital Indemnity Home and Auto insurance Legal Assistance Pet Insurance Hotel Discounts Tuition Reimbursement EAP Program Emergency Travel Assistance Paid Time Off (vacation, sick, bereavement, and Holidays) 401K Match Team Member Service Awards Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify Salary Range USD $90,000.00 - USD $106,000.00 /Yr. #J-18808-Ljbffr Hyatt Regency Boston/Cambridge