Technical Support Engineer (Payroll) - EST

Job description

We're looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows.

This role combines technical troubleshooting with deep payroll product expertise. You'll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks.

This is a high-impact role where your work directly affects employees getting paid correctly and on time.

The base salary range for this role is $103,000 - $129,000.

There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in the EST time zone and open to working remotely.

Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.

Job requirements

• 4-6+ years of technical support experience in Payroll and/or HRTech applications (e.g., ADP, Gusto, Workday, Paylocity, etc.)
• Strong understanding of US payroll processes and compliance considerations
• Experience supporting SaaS customers
• Experience troubleshooting payroll systems or integrations
• Ability to analyze workflows and identify configuration gaps
• Demonstrates a proactive, self-starter mindset with the ability to take initiative and drive tasks forward independently, requiring minimal supervision
• Strong communication skills with both technical and non-technical stakeholders

Nice to Have

• Exposure to APIs or system integrations
• SQL experience
• Background in implementation or onboarding

Job responsibilities

Own payroll-related escalations

• Investigate and resolve issues impacting payroll runs, taxes, benefits, and reporting
• Support customers during critical payroll cycles with urgency and precision
• Ensure accurate data flow between Bob and payroll systems/integrations

Act as a payroll expert

• Advise customers on payroll configurations and best practices
• Troubleshoot issues related to US payroll compliance and workflows
• Help customers understand how system setup impacts payroll outcomes

Bridge customers and product

• Translate payroll challenges into product feedback and improvements
• Partner with Product and Engineering on payroll-related enhancements
• Advocate for customer needs in technical discussions

Drive proactive improvement

• Identify misconfigurations and potential risks early
• Recommend process improvements and system guardrails
• Contribute to documentation and payroll best practices

Job benefits

HiBob is a village filled with amazing people, and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes, and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match starting from Day 1
• Hybrid working model for those who are in the NYC metro area.
• Work from home allowance to get your home office set up!
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
• Annual Headspace subscription and wellness benefits
• Two social impact days per year for volunteering
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Employee referral program - $2,500 bonus for each successful referral, with an additional ambassador bonus
• Fun and frequent social events (in-person and virtual)
• We love birthdays - take the day off and receive a special gift
• Dog-friendly office

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!