Territory Partner Manager (West)

Job Description

Job Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

At Nextiva, we're on a mission to help businesses create amazing customer experiences, turning everyday interactions into deeper, more meaningful relationships. We're looking for a dynamic Territory Partner Manager to join our team and power growth through strong, strategic partnerships.

In this role, you'll be at the heart of Nextiva's channel ecosystem, blending your passion for customer experience solutions, channel strategy, and enablement to help partners WIN WITH NEXTIVA. You'll bring energy, insight, and creativity to build impactful partner relationships, driving pipeline and delivering on Nextiva's promise to empower exceptional customer journeys.

What You'll Do:

• Own a high-impact portfolio of channel partners, identifying, recruiting, and enabling partners with the hunger and capability to lead with Nextiva's industry-leading CX and collaboration solutions.
• Create and execute territory strategies that drive partner-led pipeline, revenue growth, and long-term success through segmentation, prioritization, and tailored go-to-market strategies.
• Set clear expectations and joint objectives with partners, ensuring they're equipped with enablement resources, marketing support, and technical tools to succeed.
• Collaborate cross-functionally with Marketing, Sales Engineering, Training, and Product teams to fully enable partners to sell and deliver Nextiva solutions effectively.
• Maintain close alignment with Channel Sales and field sales leadership, delivering consistent pipeline forecasting and exceeding territory revenue goals.
• Conduct insightful partner business reviews, using data-driven insights to optimize partner performance, accelerate growth, and seize new opportunities.
• Serve as a trusted advocate and escalation point for partners, ensuring internal stakeholders hear and respond to partner feedback and market insights.
• Leverage advanced AI-driven insights to identify high-potential partners, whitespace opportunities, and risks, translating data into actionable strategies for engagement and growth.
• Partner internally to continuously improve data quality and system usability (e.g., Salesforce), enabling enhanced AI-driven decision-making and partner success.

Role Requirements:

• Location: Must reside in Washington, Colorado, or Utah
• Travel: 50-75%

Qualifications:

• 2+ years of channel sales experience, ideally within the CCaaS/CX industry.
• Proven ability to coach, motivate, and retain strategic partners with demonstrable impact on partner-driven growth.
• Track record of building and executing successful partner business and marketing strategies.
• Exceptional communicator and relationship-builder with a keen understanding of partner economics.
• Adaptability, self-direction, and a collaborative spirit; thrives in a fast-paced, evolving environment.
• High-energy professional who is organized, analytical, and motivated by strategic growth opportunities.
• Proficiency in using CRM systems, specifically Salesforce, to manage partner relationships, analyze pipeline health, and track sales performance.
• Experience leveraging AI tools to analyze partner performance metrics (such as win rates, revenue trends, and pipeline opportunities) and translating these insights into actionable recommendations for strategic territory planning and partner prioritization.

Join Nextiva, where innovation meets Amazing Service®—and transform customer interactions into extraordinary business outcomes.

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

The expected hiring range is $110,000 - $170,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.