General Manager In Training

It all starts in our centers, where our dedicated team members combine state‑of‑the‑art technology, exceptional eye care, and hometown Midwestern values to deliver high‑quality products and services. As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients. Enjoy on‑the‑job training and certification opportunities.

POSITION SUMMARY

Assist the General Manager in the day‑to‑day operations of the store. Perform store functions including dispensing of eyewear, patient care, setting performance goals, and delivering financial performance. Under the direction of the General Manager, assist with hiring, training, coaching, and performance management of the store team. Lead the team in the General Manager’s absence. Taking Care of our Teams who Take Care of our Patients Competitive Wages & Incentives 401K with Match Vacation Pay/Personal Day Volunteer Time Off Sick Pay for Hourly Teammates Health & Wellbeing Benefits Voluntary/Cafeteria Offerings Employee Assistance Program On the Job Training & Certification Teammate Recognition Program

DUTIES AND RESPONSIBILITIES

DRIVE BUSINESS

Lead the team to execute merchandise, operational, and customer service strategies to deliver planned sales, gross margin and financial results Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives Act with urgency to complete tasks and respond to patients and customers Drive optical initiatives through the team by planning and scheduling appropriately Identify opportunities to grow business Develop business plans and follow up on actions to drive profitable sales

LEADERSHIP

Assist with hiring, developing, training and managing teammate performance Assist with store scheduling Ensure store compliance with all company HR policies and practices as well as federal and state laws and regulations Communicate effectively with the team to ensure knowledge of company initiatives, processes and key teammate information

CUSTOMER SERVICE AND PATIENT CARE

Provide and continuously model excellent customer service in all customer interactions Partner with the General Manager to provide appropriate direction and feedback to the team related to customer service Dispense eyewear according to professional standards Partner with the General Manager to perform key‑carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls

CAREER PROGRESSION

Act on feedback from the General Manager and Regional/Market Manager toward continuous improvement and preparation for future General Manager openings

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS

ABO/Shopko OCE Certification required High School Graduate or equivalent Optician experience desired Supervisory experience with strong customer service focus (preferably in an optical store or retail setting) Ability to analyze and solve issues of varied scope and act decisively to implement solutions Solid organizational and planning skills Ability to continuously monitor progress in relation to goal attainment Ability to analyze financial data, recognize opportunities for improvement and formulate plans to address Ability to set impactful goals and motivate the team to deliver results Ability to multi‑task and remain flexible in an ever‑changing environment Demonstrate commitment to providing great customer service Solid computer knowledge, including Microsoft Office Suite of programs

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS

Ability to effectively communicate at all levels within the organization through written and two‑way verbal communication Able to read and write at a high school graduate level Able to sit or stand for extended periods of time Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier) Ability to lift 10 to 20 pounds Ability to see (Near, Distance, Color, and Depth Perception) Manual and finger dexterity, as well as hand/arm steadiness Ability to grip and hold items Good eye and hand coordination Demonstrate physical agility (bending, twisting, reaching, and pulling) Able to operate a cash register, various optical equipment and tools Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines Able to travel independently to support company objectives and personal development These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. #J-18808-Ljbffr \GO001W2K039GONDataHRSupervisorHRGeneralistShoptikalRecruitingArt for PageShopko Optical 500 x 100 0