Administrative Support I

Outpatient Opioid Treatment Program (OTP) Now Hiring: Office Assistant Full Time Hours Monday - Friday, 10:00 AM - 6:00 PM Our Benefits Semi-Annual Bonus Program Medical, Dental, and Vision insurance Competitive 401(k) plan Paid vacation and sick time Early morning hours offering a great work/life balance Opportunity for growth that is second to none in the industry Our Team Springfield Comprehensive Treatment Center (CTC), located in Springfield, MA, is part of Acadia Healthcare's Comprehensive Treatment Centers—the nation's leader in medication-assisted treatment (MAT) for individuals seeking recovery from Opioid Use Disorder. We provide a continuum of care that includes Medication-Assisted Treatment (MAT), Office-Based Addiction Treatment (OBAT), Intensive Outpatient Programs (IOP), and mobile treatment units. Our approach to holistic addiction care extends beyond clinical treatment, incorporating recovery coaching, community outreach and partnerships to ensure patients receive comprehensive, patient-centered support. Transforming Lives With Community & Compassion With 14 outpatient opioid treatment programs (OTPs) across Massachusetts and Rhode Island, we’re breaking down barriers to care and supporting long-term recovery. Our CTC clinics partner with nursing homes, justice systems, and community groups to provide holistic, patient-centered care. From wellness initiatives and holiday celebrations to yoga and animal therapy, we foster a supportive environment for healing and whole-person well-being. Your Job As An Office Assistant The Administrative Support role will perform various administrative functions assigned in accordance with the office procedures of the clinic. Responsibilities may include answering telephones, bookkeeping, typing or word processing, office machine operation, and filing. Job Responsibilities Perform general administrative tasks assigned in accordance with the office procedures of the clinic. May include a combination of answering telephones, billing, typing or word processing, office machine operation, and filing. Operate the front desk duties during peak hours or when primary staff in unavailable. Sort, organize and maintain office records. Assist with new patient enrollments as necessary. Assist with various insurance/billing reports as necessary. May assist with patient drug testing procedures; and, Perform other duties as assigned. Compensation for roles at Springfield CTC varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. Springfield CTC provides a reasonable hourly range of compensation for roles that may be hired in Massachusetts as set forth below. Role Location: Massachusetts Calculated Salary Range for the role : $17.00-$18.00 per hour Your Education, Skills, And Qualifications High school diploma or equivalent required Previous administrative experience in a healthcare setting Comfortable working in an opioid treatment program (OTP) / recovery environment Skilled in answering phones, greeting patients, and providing front-desk support Experience with billing processes, patient check-in, and appointment scheduling Proficient with computer systems, word processing, and basic data entry Familiarity with office equipment and general clerical duties (scanning, faxing, filing) Strong organizational skills, attention to detail, and ability to multitask Professional and courteous communication skills (in person, by phone, and in writing) Ability to maintain confidentiality and comply with HIPAA and 42 CFR Part 2 regulations Dependable, team-oriented mindset with a focus on supporting clinical staff and patients We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal, and local laws. AHCTC #J-18808-Ljbffr