Operations Coordinator

divh2Operations Coordinator/h2pOperations Coordinator/ppBloomington, CA (Onsite) Full-Time Day Shift | MondayFriday, 8:00 AM 4:30 PM Compensation Range: $25 $30 per hour/ppAbout Cargomatic/pulliCargomatic is revolutionizing the transportation industry/liliFounded in 2013, we power local freight through the first and largest digital marketplace for local trucking/liliOur AI-enabled platform uses real-time data to match shippers with available drivers, improving efficiency across the supply chain/liliRecognized as a Built In Best Places to Work, reflecting our people-first culture and commitment to growth, collaboration, and impact/li/ulpAbout the Role/pulliSupport daily terminal and delivery operations in a fast-paced environment/liliServe as a key operations and coordination partner for drivers, dock supervisors, and internal teams/liliEnsure smooth dock launches and high levels of on-time pickup and delivery performance/liliProvide consistent, high-quality customer and driver support/liliThis role is onsite in Bloomington, CA and aligned to standard weekday business hours/li/ulpWhat Youll Do/pulliProvide high-level customer service and operational support/liliSupport drivers and serve as a primary point of contact during daily operations/liliCoordinate with dock supervisors to ensure successful daily dock launches/liliLead and coordinate drivers to maintain on-time pickup and delivery performance/liliMaintain accurate driver records, including times, routes, and special handling instructions/liliManage KPIs, open job reports, and daily POD reconciliation/liliOversee pickup dispatch management, including B2B and B2C assignments/liliSupport key customer accounts and provide ETAs as requested/liliManually build jobs when required and input rate adjustments/liliTrack and trace shipments to ensure service expectations are met/liliProvide ad-hoc delivery and pickup coverage as needed/liliAttend weekly operations meetings and support continuous improvement initiatives/li/ulpWhat Were Looking For/ppRequired Qualifications/pulliStrong written and verbal communication skills/liliDemonstrated experience in customer support and customer satisfaction/liliAbility to think on your feet and problem-solve in real time/liliAbility to learn quickly and adapt to new tools, systems, and processes/liliIntermediate to advanced working knowledge of Microsoft Excel/liliStrong analytical, organizational, and problem-solving skills/liliComfort working in a fast-paced environment with shifting priorities/liliAbility to prioritize tasks and operate with a strong sense of urgency/li/ulpPreferred Qualifications/pulliPrevious dispatch, transportation, or logistics experience/liliBilingual in Spanish/li/ulpBenefits Perks/pulliMedical, dental, and vision coverage with multiple plan options, including HSA-eligible plans/liliCompany-paid life insurance and short- and long-term disability coverage/liliFlexible spending accounts and dependent care savings options/liliEmployee Assistance Program with confidential counseling, legal, and financial resources/liliWellness programs and benefit advocacy support/li/ulpEqual Opportunity Employer/pulliCargomatic is an equal opportunity employer/liliWe celebrate diversity and are committed to creating an inclusive environment for all employees/li/ul/div