SMB Account Executive

Company Description

Job Description

Join the team redefining how the world experiences design.

Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have a choice in where and how you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you'd be doing in this role

As Canva scales change continues to be part of our DNA - and we like to think that's all part of the fun. This list gives you a flavor of the type of work you'll be doing when you start - though it will likely evolve over time.

At the moment, this role is focused on:

• Conducting outbound sales activities to identify, prospect, and engage with SMB clients.
• Developing a deep understanding of SMB customers' needs, pain points, and objectives to tailor Canva's solutions effectively.
• Proactively reaching out to potential SMB clients via phone, email, and other channels to present Canva's value proposition and product offerings.
• Building and maintaining strong, long-term relationships with SMB clients through regular communication, follow-up, and exceptional customer service.
• Collaborating closely with internal teams, including Sales & Success, Marketing, and Product, to optimize the sales process and ensure a seamless customer experience.
• Meeting and exceeding sales targets and performance metrics, including monthly quotas and conversion rates.
• Keeping accurate and up-to-date records of sales activities, customer interactions, and pipeline management using our CRM system.
• Staying informed about industry trends, competitive landscape, and product developments to effectively position Canva in the SMB market segment.

You're probably a match if

• You have a proven track record of success in outbound sales or account management roles, preferably in a B2B or SMB-focused environment.
• You have strong sales acumen with excellent negotiation, communication, and interpersonal skills.
• You have a results-oriented mindset with a passion for driving revenue growth and delivering exceptional customer experiences.
• You have the ability to work independently, prioritize tasks, and manage time effectively in a fast-paced, target-driven environment.
• You're familiar with CRM and outreach software (e.g., Salesforce, Outreach IO, Sales Navigator and Gong).
• You have prior experience in the tech industry or SaaS sales. Working with SMB clients is a plus.

About the team

Join our vibrant Canva sales team in Austin and be part of a global movement to democratize design. Canva is a fast-growing tech company on a mission to empower people to create beautiful visual content easily and affordably. With millions of users worldwide, we're revolutionizing the way individuals and businesses design and communicate.

In this role, you'll be focused on growing Canva's footprint by connecting with small to medium-sized businesses, building strong relationships, and helping them succeed with Canva. It's a chance to contribute to our global growth and make a real impact on the way businesses communicate and create.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Health benefits plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and support you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you!

Please note that interviews are conducted virtually.