Personal Lines Client Service Manager

Personal Lines Client Service Manager

At Gallagher, we're united by a commitment to one another's growth and the pursuit of shared goals. We're looking for a Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This is a fully remote role. This role has a schedule of Monday through Friday, 8:30 am to 5:00 pm. If you're passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you.

In this role, you'll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You'll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it's discussing auto, homeowners, or umbrella policies, you'll ensure our clients feel supported every step of the way. You'll also play a key role in maintaining accurate client and policy data, using Gallagher's technology to streamline processes and improve service quality. By collaborating with your team, you'll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease.

Required: Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience. Active Producer's license. Strong written and verbal communication skills. Proficient in using technology as a tool to maximize productivity and quality.

Nice to have: 1+ years of prior experience providing client-facing customer service. Currently licensed in P&C Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word.

At Gallagher, we believe in growth for the go-getter. If you're ready to make a difference and grow your career, we'd love to hear from you.