Manager - Product Management (Mobile)

Role Description

As the Manager - Product Management (Mobile), you will be responsible for the strategic product development, implementation, and management for TDS Mobile. You will also be responsible for ensuring product profitability by meeting or exceeding annual subscriber and revenue targets. The profitability and management of TDS Mobile includes:

• Continuously monitoring the residential and commercial mobile service environments.
• Due diligence, recommendations, and negotiations for additional ancillary products, services, and partners.
• Product lifecycle management for all mobile products and services.
• New products and rollouts, product growth, pricing and promotional offer strategies.
• Competitive market intelligence research and reporting.
• Product positioning and benefit statements, and go-to-market strategies.
• Budgeting, vendor and contract management, and cross-functional stakeholder engagement.

Responsibilities

• Strategic guidance and tactical execution oversight ensuring objectives and metrics are met for the TDS Mobile line.
• Execute and maintain a long-range competitive strategy.
• Prepare business cases, as needed, for leadership approvals.
• Manage the product roadmap and lifecycle.
• Develop, execute, and monitor competitive intelligence.
• Ensure timely delivery of reliable platforms, products & services.
• Resolve high-level & large scale (multiple customer) billing & technical issues.
• Innovate & improve through simplification/process improvement/COGS management.
• Address and communicate operational issues.
• Manage product line profitability including the necessary analysis & reporting.
• Support call center and direct sales channels with technical information, training, sales monitoring.
• External vendor management including vendor selection, contract negotiation and management, troubleshooting, service levels, and quality of service.
• Prepare annual revenue budgets, 5-year forecasts and quarterly MERO forecasts for assigned product lines.
• Work closely with other business units in support of product goals and initiatives.
• Identify and manage product gaps, pricing and promotional issues.
• Develop requirements for forecasting & reporting tools to track, analyze, and communicate key metrics.

Qualifications

• Bachelors degree (or higher) -OR- 4+ years professional work experience.
• 5+ years of mobile or telecommunication industry experience.
• 2+ years of experience in product development or product management.

Other Qualifications

• Experience leading strategic, complex product development initiatives.
• Strategic focus on identifying and evaluating revenue opportunities, market relevance, competition, and financial viability.
• Results-driven with strong perseverance in the face of setbacks.
• Strong problem-solving skills and ability to navigate ambiguity.
• Proven leadership in managing diverse project teams without direct supervision.
• Versatility and adaptability to work with diverse individuals and situations.
• Excellent organizational skills, attention to detail, and ability to prioritize for maximum efficiency.
• Strong oral and written communication skills, including presentation abilities.
• Knowledge of current telecommunications protocols, policies, and regulations.
• Proficiency in computer skills (Access, Excel, and other database applications).

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short-Term & Long-Term Disability (for associates working 30 or more hours per week)
• TDS Service Discounts (for associates working 30 or more hours per week)
• Education Assistance (for associates working 30 or more hours per week)
• Paid Volunteer Time (for associates working 30 or more hours per week)