Accounts Receivable Analyst

Why you will love working at Maola®:

• Built on over a century of dedication, Maola is always looking ahead-investing in our people, strengthening our communities, and securing fresh, local dairy for the future.

• Join a farmer-owned cooperative rooted in integrity, sustainability, and a passion for providing fresh, high-quality Maola dairy products.

• We prioritize your well-being with competitive pay and a comprehensive benefits package, including Medical, Dental, Vision, 401(k) with employer match, Life Insurance, paid time off, and more-available within your first month.

• Our employees are an integral part of who we are - what you do and what you think matters.

Starting Annual Salary Range: $59,800 - $63,000

SUMMARY

The Accounts Receivable (AR) Analyst is responsible for managing customer accounts, monitoring outstanding balances, analyzing receivables, and ensuring timely collection of payments. This position supports cash flow objectives by maintaining accurate records, resolving billing discrepancies, and collaborating with internal departments and customers to improve collection performance and reduce delinquent accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review customer accounts and accounts receivable aging reports to identify past-due balances and determine appropriate collection actions.
• Contact customers via phone, email, and written correspondence regarding overdue invoices, payment status, and account concerns.
• Investigate, analyze, and resolve billing discrepancies, short payments, deductions, chargebacks, and payment disputes.
• Maintain detailed and accurate collection notes, customer communications, and account documentation.
• Process and apply customer payments accurately and in a timely manner.
• Reconcile customer accounts, prepare account statements, and resolve account variances.
• Monitor payment trends and assess collection risks, escalating high-risk or non-responsive accounts as appropriate.
• Collaborate with Sales, Customer Service, Pricing, and other cross-functional teams to resolve account issues and facilitate timely payment.
• Prepare, monitor, and maintain accounts receivable aging reports, collection metrics, and other management reporting.
• Assist with account reconciliations, month-end closing activities, and audit requests as required.
• Ensure compliance with company credit and collection policies, accounting standards, and internal controls.
• Identify opportunities to improve collection processes, reduce delinquency, and enhance cash flow performance.

BASIC REQUIREMENTS

• A bachelors degree in finance or related field.

• At least 2 years of accounts receivable experience.

• At least 2 years of collections experience.

• At least 2 years of experience working with the Microsoft Office Suite.

• At least 1 year of experience with ERP Systems (SAP and AS400 Rams Ross experience preferred).

• At least 1 year of experience working within basic accounting principles and relevant laws/regulations related to accounts receivable.

COMPETENCIES
• Communication
o Communicate clearly and effectively through multiple channels - oral, written, visual, and non-verbal - ensuring our messages are understood and delivered appropriately, whether in-person or digitally.
• Accountability
o Take responsibility for actions and anticipate challenges before they arise.
o Solve problems both within and outside of departments, proactively addressing issues as they occur.
• Customer Focused
o Prioritize understanding and meeting both internal and external customer needs.
o Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service.
• Initiative
o Proactive in identifying opportunities and addressing potential threats.
o Act independently and decisively, rather than waiting for situations to demand action.
• Problem-Solving
o Possess the ability to identify and address complex issues with minimal guidance.
o Skilled at analyzing challenges and finding practical, effective solutions.
• Collaboration
o Take responsibility for deliverables while also supporting others to ensure that collective goals are met.
o Able to work harmoniously with others toward a common goal, recognizing and valuing each person's contributions, is fundamental to successful collaboration.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to stand and walk. Specific vision abilities required by this job include close vision for computer work and ability to adjust focus. The employee may occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The individual would encounter normal office environmental conditions.
• The noise level for the work environment would be considered in the moderate range (example: computers, printers, light traffic).

Maola Local Dairies® is a farmer-owned cooperative sustainably producing a full suite of nutritious dairy products. Maola processes milk, cream, butter, and dry milk powders through our network of six dairy processing plants. With a keen eye on quality, freshness, and love for the environment, Maola delivers dairy products that are both nutritious and sustainable to our local communities. For more information about Maola, please visit


All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.