Operations and Reconciliation Specialist

Location: This is a hybrid opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605 

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022, 2023, 2024 and 2025
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. 

As an Operations and Reconciliation Specialist, you will be responsible for the procurement and management of manufacturers and publisher lines as it supports Insight’s operational and business strategy. This will include working operational issues with suppliers, providing strong client service, and maintaining data accuracy. Empowered to negotiate and resolve issues as they relate to their assigned product lines and to apply those lessons learned and process changes across the org. Along the way, you will get to:

• Provide superior internal and external customer service through the efficient processing and allocation of tickets within the Operations and Data Management Team 
• Daily follow up of all open tickets to ensure they are being responded to and successfully closed within agreed SLA’s 
• Provide part/contract/assortment set up and maintenance via Hybris system – Data Management 
• Upload and maintain price lists
• Respond to order queries within the agreed SLA’s
• Purchasing of all hardware and software products and programs for countries, vendors and programs as assigned by management in a timely and accurate manner
• Daily follow up of all open/back orders
• Pro-actively work with vendors and distributors daily to ensure that all ETA’s for open orders are updated and accurate
• Action Goods Receipt (GR) of supplier invoices daily and in line with agreed SLA’s – including obtaining POD’s and License Confirmations
• Resolve all supplier invoice queries as required
• Ensure that any vendor invoices with discrepancies against Insight Purchase Orders are reconciled and Invoice Receipted within agreed SLA’s
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Bachelor’s degree required.
• Minimum of 3 years of purchasing/procurement experience is required.
• Experience in hardware procurement and software licensing is preferred.
• Working knowledge and experience with SAP is highly preferred.
• Knowledge of cost accounting is an advantage.
• Strong written and verbal communication skills are essential.

What to Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer  all the benefits you expect —health, dental, vision, PTO—plus:

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid Set up
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!